Francine Gamache
Timmins,ON
Summary
At Walmart Canada, I led compliance and departmental teams, excelling in regulatory expertise and fostering a culture of continuous improvement. My leadership ensured adherence to legal standards and optimized operational efficiency, significantly enhancing customer satisfaction and risk management. My approach combines strong incident response with effective staff training, driving notable achievements in compliance and customer service.
Overview
12
12
years of professional experience
Work History
Compliance Lead
Walmart Canada
2013.02 - Current
- Provided expert consultation on various aspects related to regulatory changes, supporting informed decision-making across the organization.
- Oversaw the implementation of corrective action plans following audit findings, ensuring timely remediation of identified deficiencies.
- Spearheaded efforts to embed compliance awareness throughout the organization by developing engaging educational materials and resources.
- Evaluated third-party vendors for adherence to regulatory requirements, minimizing exposure to potential risks.
- Managed a team of analysts, prioritizing workloads and providing guidance to ensure optimal performance in meeting regulatory obligations.
- Evaluated emerging regulatory trends to anticipate potential impacts on the organization''s operations and risk profile.
- Mentored junior staff members, fostering professional growth and developing future leaders within the compliance department.
- Presented findings from compliance audits to senior management, recommending strategies for continuous improvement in controls and processes.
- Championed a collaborative approach between departments in addressing complex compliance issues, fostering a cohesive decision-making process.
- Maintained accident claims folder and, forwarding documentation to our legal team.
- Co-chaired the health and safety committee insuring the establishment adhered to health and safety standards and protocols.
- Lead a renovation team during a store wide renovation, over seeing the process and relating any subsequent issues with the district managers.
Department Manager
Walmart Canada
2013.02 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Ecole Secondaire Theriault
Timmins, ON09.1998
Skills
- Regulatory expertise
- Legal Research
- Customer Due Diligence
- Documentation Review
- Incident Response
- Ethics Enforcement
- Information Security
- Complaint Handling
- Training and education
- Risk Assessments
- Staff Training
- Training Coordination
Languages
English
Full Professional
French
Full Professional
Timeline
Compliance Lead
Walmart Canada
2013.02 - Current
Department Manager
Walmart Canada
2013.02 - Current
High School Diploma -
Ecole Secondaire Theriault
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