Merlin Pushpa Luke Sunder Singh
Scarborough,Canada
Summary
System Engineer at Tata Consultancy Services Ltd. with expertise in ServiceNow development and functional testing. Demonstrated success in executing complex test scenarios and managing defects, resulting in high-quality deliverables. Quick learner and independent problem solver, excelling in Agile environments to drive successful project outcomes through effective communication and collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Engineer
Tata Consultancy Services Ltd.
Chennai, India
01.2021 - Current
- Executed test scenarios and cases to validate functionalities including token generation and e-payment.
- Conducted thorough backend and frontend testing, validating JSON and system logs.
- Managed defects using TCS MasterCraft DevPlus and Jira for effective resolution.
- Participated in requirement analysis and test planning within Agile and Waterfall methodologies.
Education
Bachelor of Engineering (B.E.) - Engineering
Government College of Engineering
Tirunelveli04.2020
Higher Secondary Certificate (HSC) -
Rosemary Matriculation Hr. Sec. School
Tirunelveli04.2016
Secondary School Leaving Certificate (SSLC) -
Rosemary Matriculation Hr. Sec. School
Tirunelveli04.2014
Skills
- ServiceNow development: ITSM and service portal
- Automation and scripting: business rules and client scripts
- Integrations: REST APIs and data sources
- Functional testing: manual testing and defect tracking
- Tools: Jira and developer tools
- Languages: JavaScript and SQL
- Soft skills: problem solving and communication
Certification
- ServiceNow System Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementer – Hardware Asset Management
Timeline
System Engineer
Tata Consultancy Services Ltd.
01.2021 - Current
Bachelor of Engineering (B.E.) - Engineering
Government College of Engineering
Higher Secondary Certificate (HSC) -
Rosemary Matriculation Hr. Sec. School
Secondary School Leaving Certificate (SSLC) -
Rosemary Matriculation Hr. Sec. School
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