MERLINA D. DACLES
Medicine Hat,Canada
Summary
Food service professional with leadership experience at EIWM Holding Ltd., specializing in quality control and staff training. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and time management. Recognized for developing work schedules and maintaining accurate inventory records in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Food Service Supervisor
EIWM Holding Ltd.
Medicine Hat, Canada
12.2022 - Current
- Supervised and coordinated staff activities in food preparation and portioning.
- Ensured food service quality control through meticulous oversight of operations.
- Maintained accurate records of stock, repairs, sales, and wastage.
- Prepared and submitted comprehensive reports on food orders and inventory levels.
- Established efficient work schedules and methods to meet operational demands.
- Trained staff on job responsibilities, sanitation, and safety protocols.
- Addressed customer complaints promptly to enhance satisfaction across multiple locations.
Shift Manager
Applebee's - Kout Food Group Company
Kuwait City, Kuwait
07.2021 - 11.2022
- Manages Associate Performance
- Directs overall activities and performance of associates on a shift-by-shift basis.
- Reports progress towards achieving restaurant performance objectives at expert and manager's meetings.
- Determines job assignments on a shift-by-shift basis.
- Assures compliance with company policies, practices and procedures.
- Responsible to control cost in assigned department.
- Maintains and controls the assets of the company.
- Responsible for preparing and submitting of accurate daily paperwork to the RGM.
- Demonstrates organizational skills.
- Develops goals and action plans for personal/professional growth.
- Exhibits a professional image.
- Develops self on all store related technology.
Education
Diploma - Information Technology
STI-College
Lucena City, Philippines04-2012
Secondary -
Manuel S. Enverga University Foundation
Lucena City, Philippines03-2009
Elementary -
Bonga Elementary School
Motiong, Western Samar, Philippines03-2000
Skills
- Leadership and teamwork
- Adaptability and flexibility
- Problem solving and decision making
- Accountability and responsibility
- Stress management
- Time management
Training
- Employee Food Safety Online Course and Exam, 04/15/20, 233 South Wacker Drive, Suite 3600, Chicago, IL, Serve Safe Food Handler (National Restaurant Association)
- Kout Food Group Company, 11/21/18, Kout Food Group - Business Support Center, Serve Safe Food Handler
- Kout Food Group Company, 05/08/17, Kout Food Group - Business Support Center, Food & Health Safety
- Lucena Manpower Skills Training Center, 03/30/05, City Hall Annex Brgy. Isabang, Lucena City, Philippines, Reflexology
Relatives In Canada
None
Personal Information
- Height: 5'
- Weight: 48
- Date of Birth: 04/02/86
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Catholic
- Place of Birth: Western Samar
Timeline
Food Service Supervisor
EIWM Holding Ltd.
12.2022 - Current
Shift Manager
Applebee's - Kout Food Group Company
07.2021 - 11.2022
Diploma - Information Technology
STI-College
Secondary -
Manuel S. Enverga University Foundation
Elementary -
Bonga Elementary School