Joyal Thattarettu George
Victoria,BC
Summary
Results-driven business professional with a Bachelor of Commerce and a Post-Degree Diploma in Business Administration – Accounting. Expertise in retail operations, food service supervision, and front desk administration. Skilled in coordinating daily operations, training staff, managing inventory, and supporting budgeting activities to enhance service standards and operational efficiency.
Overview
4
4
Languages
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Food Service Supervisor
Trillium Communities
Victoria, British Columbia
12.2025 - Current
- Supervise daily food service operations to ensure efficient meal preparation, timely service, and resident satisfaction.
- Coordinated staff duties and assigned responsibilities to ensure smooth operations and effective teamwork.
- Monitored food quality and service standards to meet residents’ dietary requirements and enhance satisfaction.
- Trained staff on food handling procedures and workplace safety to uphold service expectations and compliance.
- Supported management by organizing daily tasks and assisting with operational needs. with daily operational tasks and reporting.
Front Desk Administrator
Trillium Communities
Victoria, British Columbia
12.2025 - Current
- Welcomed visitors, facilitated sign-in procedures, and upheld a professional, inviting reception area to enhance visitor experience.
- Served as primary point of contact for residents, families, visitors, and external service providers, ensuring clear communication and support.
- Maintain resident records, update databases, and perform accurate data entry and filing.
- Sorted and distributed incoming mail, deliveries, and correspondence, ensuring timely communication and efficient office operations.
Senior Sales Associate
7-Eleven Canada
Victoria, British Columbia
03.2024 - Current
- Oversaw daily store operations to ensure efficient workflows and excellent customer service.
- Managed inventory levels, placed product orders, and monitored stock availability to meet customer demand.
- Monitored sales performance and supported promotional activities to achieve store targets.
- Monitored budget and expenses to maintain cost control and support store profitability.
- Trained and onboarded new employees on store procedures, POS systems, cash handling, and customer service standards.
- Guided staff on inventory management, product stocking, expiry date checks, and merchandising.
- Assisted with staff scheduling and coordinated shift coverage in the store manager’s absence.
- Assisted store manager with daily administrative tasks and operational decisions to enhance store efficiency.
Front End Cashier
Thrifty Foods
Victoria, British Columbia
04.2024 - 09.2025
- Processed customer purchases accurately and efficiently using the point-of-sale (POS) system.
- Managed cash, debit, and credit transactions, ensuring accurate cash balances and contributing to financial integrity.
- Provided assistance to customers with product inquiries and pricing questions, enhancing customer satisfaction and store experience.
- Maintained an organized checkout area and ensured the till was properly stocked with supplies.
- Trained new cashiers on POS systems and cash-handling procedures, fostering a knowledgeable team and consistent checkout operations.
Education
Post Degree Diploma - Accounting And Finance
Camosun College
Victoria, BC 01.2024 - 04.2026
BBA - Accounting
Kuriakose Elias College
Kerala, India 07.2020 - 03.2023
St. Ephrems H.S.S.
Kerala, IndiaSkills
- Food Service Quality
- Inventory management
- Cash Handling and Reconciliation
- Cost Management
- Operational planning
- Team leadership
- Employee training
- Shift coordination
- Data entry
- Customer relations
- Written communication
- Conflict resolution
- Critical Thinking and Decision-Making
- Organization and Multitasking
- Attention to Detail
- Time Management
- Adaptability and Initiative
- Teamwork and Collaboration
- Teamwork and Collaboration
Certification
Bookkeeping Certificate — [Camosun College]
Relevant knowledge: bookkeeping principles, financial recordkeeping, transaction recording, and basic accounting procedures.
Languages
English
First Language
Malayalam
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
References
References available upon request.
Timeline
Food Service Supervisor
Trillium Communities
12.2025 - Current
Front Desk Administrator
Trillium Communities
12.2025 - Current
Front End Cashier
Thrifty Foods
04.2024 - 09.2025
Senior Sales Associate
7-Eleven Canada
03.2024 - Current
Post Degree Diploma - Accounting And Finance
Camosun College
01.2024 - 04.2026
BBA - Accounting
Kuriakose Elias College
07.2020 - 03.2023
St. Ephrems H.S.S.