Mercy Osakue
Calgary,Canada
Summary
Results-driven Payroll & Benefits Administrator with over 5 years of comprehensive multi-provincial payroll experience in both unionized and non-unionized environments across Canada and the U.S. Achieved a 30% reduction in payroll errors, a 40% enhancement in processing efficiency, and significantly improved employee satisfaction through precise payroll delivery and responsive support. Currently pursuing the Payroll Compliance Practitioner (PCP) designation with the National Payroll Institute, leveraging advanced expertise in payroll systems such as ADP, Dayforce, and Sage, alongside a strong commitment to process improvement. Recognized for optimizing payroll processes, ensuring regulatory compliance, and fostering team collaboration while adapting seamlessly to evolving organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Payroll Administrator
Merosa Consulting
Calgary, AB
05.2022 - Current
- Process bi-weekly and semi-monthly payroll for multi-provincial salaried and hourly employees, ensuring compliance with CRA, ESA payroll regulations.
- Accurately administer new hires, terminations, promotions, and status changes, maintaining up-to-date payroll and HR records.
- Completed and submitted 100+ ROEs accurately and ensured timely remittance of Statutory deductions, union dues, garnishments, and source deductions.
- Partnered with HR and Accounting to align payroll data, reducing payroll discrepancies by 20%. Produced payroll reports for senior management, supporting financial decision-making and audits.
- Produced payroll reports for senior management, supporting financial decision-making and audits.
Payroll Administrator
Black Diamond
Calgary, AB
01.2021 - 04.2022
- Administered payroll for 300+ employees across 4 provinces, including unionized staff, while ensuring compliance with all payroll legislation.
- Spearheaded a payroll system upgrade, improving efficiency by 40% and reducing discrepancies by 25%.
- Resolved 90% of payroll inquiries within one business day, strengthening employee trust and support.
- Coordinated year-end payroll reporting including T4s, T4As, and ROEs, ensuring 100% compliance and accuracy.
- Designed onboarding and training materials for new payroll staff, improving payroll team performance.
- Designed onboarding and training materials for new payroll staff, improving payroll team performance.
HR Generalist – Team Lead
Oxdit Technology
Calgary, AB
06.2019 - 12.2020
- Trained and coached new hires, ensuring compliance with HR and payroll SOPs.
- Audited HR/payroll data accuracy, resolving discrepancies before payroll cut-offs.
- Improved reporting systems, generating 1000+ accurate data entries and developing workflows to streamline HR processes.
- Improved reporting systems, generating 1000+ accurate data entries and developing workflows to streamline HR processes.
Customer Service Representative / Payroll Clerk
Julius Berger PLC
08.2018 - 05.2019
- Processed payroll support functions, including data entry, leave tracking, and employee inquiries.
- Improved payroll-related response times, resolving 150+ inquiries daily with professionalism and accuracy.
- Supported payroll compliance efforts and assisted in year-end reporting.
- Supported payroll compliance efforts and assisted in year-end reporting.
Education
Bachelor of Science - Economics And Statistics
University of Benin
Benin11-2014
Skills
- Full-Cycle Payroll (Multi-Provincial, Union & Non-Union)
- Payroll Compliance & Taxation (CRA, WCB, EHT, T4/T4A, ROEs, Garnishments, Remittances)
- Benefits Administration (RRSP, Disability, Health, Union Benefits)
- Payroll & HRIS Systems (ADP WorkforceNow, Ceridian Dayforce, Sage 300, Xyntax)
- Auditing, Reconciliations & Payroll Reporting
- Year-End Payroll Processing & Tax Filing
- Employee Onboarding & Record Management
- Vacation, Leave & Timekeeping Administration
- Payroll Problem-Solving & Discrepancy Resolution
- Advanced Microsoft Excel (Pivot Tables, VLOOKUP) & Reporting
Certification
Education & Professional Development - Payroll Compliance Practitioner (PCP) Candidate – National Payroll Institute (Member)
Timeline
Payroll Administrator
Merosa Consulting
05.2022 - Current
Payroll Administrator
Black Diamond
01.2021 - 04.2022
HR Generalist – Team Lead
Oxdit Technology
06.2019 - 12.2020
Customer Service Representative / Payroll Clerk
Julius Berger PLC
08.2018 - 05.2019
Bachelor of Science - Economics And Statistics
University of Benin