Mercy Kalu
Dartmouth,NS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Counsellor Assistant
Regional Residential Services Society
06.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service officer
United bank of Africa
11.2015 - 05.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for products, services, and company information.
ACCOUNTANT
THEO UMEAKU AND COMPANY
08.2011 - 09.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
Education
Post graduate Diploma - Business Administration
Cape Breton University
Sydney, NSBachelor of Accounting -
University of Nigeria Nsukka
First school Leaving Certificate -
Ovom Girls' High School
Skills
- Ability to Work in a Team
- Communication Skills
- Relationship Management
- Microsoft skills
- Excellent
- QuickBooks
- ERP
- SAP
- MRP
Languages
English
Full Professional
Details
Dartmouth, Canada, 7828825540, kalmerx@yahoo.com
Certification
Universal Mandatory IT Training certificate
First Aid
Medication Awareness
CPR
Fire Safety
Timeline
Counsellor Assistant
Regional Residential Services Society
06.2023 - 04.2024
Customer Service officer
United bank of Africa
11.2015 - 05.2019
ACCOUNTANT
THEO UMEAKU AND COMPANY
08.2011 - 09.2015
Post graduate Diploma - Business Administration
Cape Breton University
Bachelor of Accounting -
University of Nigeria Nsukka
First school Leaving Certificate -
Ovom Girls' High School
Similar Profiles
Efe ChiejinaEfe Chiejina
Counsellor Assistant at Regional Residential Services SocietyCounsellor Assistant at Regional Residential Services Society
Jennifer NnajiJennifer Nnaji
Support Care Worker (casual Position) at Regional Residential Services Society (RRSS)Support Care Worker (casual Position) at Regional Residential Services Society (RRSS)
Karman HayerKarman Hayer
Counsellor at Regional Residential Services SocietyCounsellor at Regional Residential Services Society
Olivia MacdonaldOlivia Macdonald
Supervisor; Group Homes at Regional Residential Services SocietySupervisor; Group Homes at Regional Residential Services Society
Simran SimranSimran Simran
Car Wash Attendant at Rubber Duck Car WashCar Wash Attendant at Rubber Duck Car Wash