Mercy Kalu
Dartmouth,NS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Counsellor Assistant
Regional Residential Services Society
06.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service officer
United bank of Africa
11.2015 - 05.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for products, services, and company information.
ACCOUNTANT
THEO UMEAKU AND COMPANY
08.2011 - 09.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
Education
Post graduate Diploma - Business Administration
Cape Breton University
Sydney, NSBachelor of Accounting -
University of Nigeria Nsukka
First school Leaving Certificate -
Ovom Girls' High School
Skills
- Ability to Work in a Team
- Communication Skills
- Relationship Management
- Microsoft skills
- Excellent
- QuickBooks
- ERP
- SAP
- MRP
Languages
English
Full Professional
Details
Dartmouth, Canada, 7828825540, kalmerx@yahoo.com
Certification
Universal Mandatory IT Training certificate
First Aid
Medication Awareness
CPR
Fire Safety
Timeline
Counsellor Assistant
Regional Residential Services Society
06.2023 - 04.2024
Customer Service officer
United bank of Africa
11.2015 - 05.2019
ACCOUNTANT
THEO UMEAKU AND COMPANY
08.2011 - 09.2015
Post graduate Diploma - Business Administration
Cape Breton University
Bachelor of Accounting -
University of Nigeria Nsukka
First school Leaving Certificate -
Ovom Girls' High School