Mercy Fanhbulleh

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Trained team members in successful strategies to meet operational and sales targets.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

Teacher's Assistant

• Provided positive environment for children aged 6-12 years
• Tutored
• Supervised Field Trips
• Engaged children in sports and other activities
• Helped serve and prepare food for the children

Involved in setting up summer equipment for events

• Responsible for maintaining grounds and cleaning
• Performed cultural dances to live audiences

• Supported engaging, fun, and smooth-running events by helping with organization and planning.