MERCY EFAKWU
Calgary,Alberta
Summary
OBJECTIVES: Compassionate and self-driven with a strong background in providing assistance to individuals and communities in need. Possess strong problem-solving and interpersonal skills and committed to providing exceptional customer service. Stay calm under pressure and responds quickly and effectively to emergency situations.
Overview
11
11
years of professional experience
Work History
Practicum Student
The Mustard Seed Shelter
02.2023 - 04.2023
- Worked under the supervision of the organization's Volunteers Coordinator, applying strong project and team leadership to enhance success.
- Followed the organization's policies, regulations, dress codes and schedules.
- Maintained daily shelter operations which includes, operating the hygiene room, maintained and operating the locker room and clothing room.
- Supported guests basic needs and assisted guests with internal and external resources in a respectful manner.
- Supported and worked alongside volunteers.
- Worked in team environment to maintain high levels of productivity.
- Organized weekly games events to promote cordial relationship between the Guests & staff members.
- Occasionally took new volunteers and visiting staff members on tour of the Shelter.
Homemaker
01.2019 - 01.2022
Customer Experience Associate
ScotiaBank
01.2016 - 01.2019
- Taking proactive approach to discovering customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to Branch’s targets by identifying and fulfilling simple sales opportunities
Customer Service Representative
Bella Donna Clothing & Accessories
01.2012 - 01.2015
- Generated sales lead while providing information about products
- Answered queries and concerns regarding pricing, and availability of merchandise
- Directly involved in preparing new marketing plans via social media marketing
- Contacted potential and existing customers via telephone and email
- Coordinated stock inventory and requisition of new stock
- Participated in training programs for new marketing recruits
- Handled store record & book keeping.
Education
Addictions, Disability & Community Support Worker -
ABES College
Calgary, AB04.2023
B.A. - Theatre Arts
Kogi State University
Nigeria2012
National Diploma - Business Studies
Kwara State Polytechnic
Nigeria2008
Skills
- Self-motivated with exceptional analytical, problem solving, organizational, and interpersonal skills
- Able to work well under pressure and meet deadlines in busy work environment
- Experience as parent working with persons with disability
- Can work independently with minimal supervision or as part of team
- Excellent written and verbal communication skills
- Strong computer skills with proficiency in Microsoft Suite
- Giving full attention to what other people are saying, taking time to understand points being said
- Made, asking questions as appropriate, and not interrupting at inappropriate time
- Ability to take 40 or more cold calls daily, note done details and help Clients with their needs
- Knowledgeable in setting up and maintaining client account
- Ability to take 40 or more cold calls daily, note done details and help Clients with their needs
- Knowledgeable in setting up and maintaining client account
Accomplishments
- First Aid/ CPR
- Trauma Informed Care (from AHS)
- Non Violent Crisis Intervention
- Freedom of Information and Protection of Privacy Act (FOIP) (from AHS)
Timeline
Practicum Student
The Mustard Seed Shelter
02.2023 - 04.2023
Homemaker
01.2019 - 01.2022
Customer Experience Associate
ScotiaBank
01.2016 - 01.2019
Customer Service Representative
Bella Donna Clothing & Accessories
01.2012 - 01.2015
Addictions, Disability & Community Support Worker -
ABES College
B.A. - Theatre Arts
Kogi State University
National Diploma - Business Studies
Kwara State Polytechnic
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