Isabel WIeczorek
Calgary
Summary
Enthusiastic, resilient, and patient team player with experience in patient care. Hardworking, disciplined multitasker with strong problem-solving skills and conflict management abilities due to years in the service industry.
Overview
6
6
years of professional experience
Work History
Practicum Student
Families Of Alberta For Conductive Education
01.2024 - Current
- Developed communication skills with non-verbal participants (eye gaze reading, vocal cues, facial expressions, communication booklets, tablet use, etc.)
- Assisted in conductive education (lying stretching program, sitting program, standing program, and music therapy)
- Assisted in feeding (physically feeding, feeding tubes)
- Assisted in medication administration (oral & G Tube)
- Knowledge on adapted equipment such as lifts, walkers, and wheelchairs.
- Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
- Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
- Supported clients' progress towards goals by providing consistent guidance and encouragement throughout their therapy sessions.
- Gained proficiency in various therapeutic modalities through hands-on application during practicum placement.
- Gained knowledge on neuromotor conditions (Cerebral palsy, Rett syndrome, Spinal cord injuries, etc).
Server
Bow Valley Ranche Restaurant
09.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ability to work under pressure in a fast-paced environment.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Practicum Student
ClearView Physical Therapy
09.2022 - 12.2022
- Reduced pain levels for patients using modalities such as ultrasound, electrical stimulation, and heat/cold therapy.
- Developed strong communication skills through interactions with diverse patient populations, including individuals with language barriers or cognitive impairments.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Shadowed physiotherapists on patient care
- Assisted in designing stretching programs for patients
Physiotherapy Assistant/Receptionist
Rehab Solutions Physiotherapy
12.2017 - 08.2018
- Improved patient mobility by designing and implementing tailored exercise programs under supervision of PTs.
- Assisted in reducing pain levels for patients through therapeutic massage techniques and electrotherapy treatments.
- Collaborated with physiotherapists to develop individualized treatment plans, enhancing patient outcomes.
- Contributed to increased patient satisfaction by providing compassionate care and maintaining a positive attitude during sessions.
- Maintained accurate records of patient progress, allowing for informed adjustments to treatment plans as necessary.
- Assisted in the rehabilitation process for post-surgery patients, promoting faster recovery times and improved functionality.
- Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Coordinated appointment schedules with patients and therapists, contributing to efficient clinic operations.
- Utilized modalities such as heat/cold packs or ultrasound machines when appropriate.
- Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
Volunteer
Rehab Solutions Physiotherapy
09.2017 - 11.2017
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
- Utilized modalities such as heat/cold packs or ultrasound machines when appropriate with guidance of PTs.
- Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Gained knowledge on patient care, clinic organization, and rehabilitation.
Education
Undergraduate - Physical Literacy
Mount Royal University
Calgary, AB06.2024
Skills
- Patient Care
- Empathy and Compassion
- Time Management
- Goal Setting
- Collaboration Abilities
- Adaptive Equipment Knowledge
- Problem Solving
- Exceptional Customer Service
- Strong Work Ethic
- Positive Attitude
- Organizational Skills
- Conflict Resolution
- Leadership skills
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Projects
- Assessment tool for motivation in WCB patients; created for Beacon Hill Physiotherapy & Massage- Calgary, AB (May 2022)
- Working on communication tool for non-verbal individuals; practicum project for Families of Alberta for Conductive Education- Calgary, AB (Current)
Timeline
Practicum Student
Families Of Alberta For Conductive Education
01.2024 - Current
Practicum Student
ClearView Physical Therapy
09.2022 - 12.2022
Server
Bow Valley Ranche Restaurant
09.2018 - Current
Physiotherapy Assistant/Receptionist
Rehab Solutions Physiotherapy
12.2017 - 08.2018
Volunteer
Rehab Solutions Physiotherapy
09.2017 - 11.2017
Undergraduate - Physical Literacy
Mount Royal University
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