Mercedes Opara
Hamilton,ON
Summary
A detailed client service associate known for having great organizational skills. Gifted at working with all types of customers. With an experience in marketing and advertising, I'm adept at managing successful marketing campaigns to drive sales. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Motion Major Records
12.2022 - 09.2023
- Developed marketing campaigns aimed at increasing customer loyalty and satisfaction levels.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Mentored junior team members and managed employee relationships.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Service Agent
Jumia
10.2019 - 08.2022
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Tracked orders from placement to delivery using internal systems.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Developed strategies to increase sales volume based on customer feedback analysis.
Customer Service Associate
Nimasa
04.2017 - 09.2019
- Maintained an organized system for tracking customer interactions and feedback.
- Answered phone calls from customers promptly and courteously.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed marketing campaigns aimed at increasing customer loyalty and satisfaction levels.
Education
Bachelor of Science - Sociology
University Of Ilorin
08-2016
Ontario Graduate Certificate - Project Management (on going)
Sheridan College At CCTT
Fort Erie, ONSkills
- Strong attention to detail
- Ability to effectively communicate product features to customers
- Customer Relations
- Good Communication Skills
- Account Management
Timeline
Customer Service Specialist
Motion Major Records
12.2022 - 09.2023
Customer Service Agent
Jumia
10.2019 - 08.2022
Customer Service Associate
Nimasa
04.2017 - 09.2019
Bachelor of Science - Sociology
University Of Ilorin
Ontario Graduate Certificate - Project Management (on going)
Sheridan College At CCTT
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