Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shriya Sanil

Toronto,ON

Summary

Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Loblaw Company Ltd
10.2023 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Brand Development and Website Design Assistant

Vanilla Charm- Freelancing
09.2023 - 10.2023
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Supported business growth by assisting in marketing campaigns and coordinating events.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Designed Flyers for the corporation for email marketing.

Marketing Head

WOW Vape & Smoke Shop- Freelancing
08.2023 - 09.2023
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Optimized digital marketing efforts for increased online presence and customer engagement.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Spearheaded market research initiatives to identify trends and opportunities for growth.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Improved lead generation through targeted email marketing campaigns and data-driven analytics.
  • Streamlined internal processes to improve efficiency within the marketing department.

E-commerce Content Management Associate

Accenture
06.2022 - 04.2023
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Event Management Intern

Xite Entertainment Agency
01.2022 - 04.2022
  • Enhanced attendee experience by efficiently coordinating event logistics and managing vendor relationships.
  • Streamlined registration processes for smoother check-in, improving overall attendee satisfaction.
  • Assisted in the successful execution of multiple events, ensuring seamless planning and coordination.
  • Effectively managed budgets to optimize resources and minimize expenses while maintaining event quality.

Education

Marketing Management Diploma -

Centennial College

Bachelors in Commerce (Marketing Major) -

Mumbai University

Skills

  • Digital Marketing
  • Project Management
  • Finance & Stock Market
  • MS-CIT
  • UI & UX Design
  • Organizing & Management
  • Complaint Resolution
  • Account Management
  • Report Generation
  • Customer Order Management
  • Data Entry
  • Product and Service Solutions
  • Technical Support
  • International Sales Support
  • Strong Attention to Detail
  • Persistent Problem-Solver and Creative
  • Inquisitive Nature to Drive Improvements
  • High level of Accuracy
  • Written and Verbal Communication
  • Branding and Identity
  • Customer Service
  • Microsoft Office
  • Teamwork and Leadership
  • Google Analytics
  • Google Ads
  • Market Research & Analytics
  • Client Relations

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Specialist

Loblaw Company Ltd
10.2023 - Current

Brand Development and Website Design Assistant

Vanilla Charm- Freelancing
09.2023 - 10.2023

Marketing Head

WOW Vape & Smoke Shop- Freelancing
08.2023 - 09.2023

E-commerce Content Management Associate

Accenture
06.2022 - 04.2023

Event Management Intern

Xite Entertainment Agency
01.2022 - 04.2022

Marketing Management Diploma -

Centennial College

Bachelors in Commerce (Marketing Major) -

Mumbai University

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Shriya Sanil