Summary
Overview
Work History
Education
Skills
Certification
Salutatorian award
Timeline
Generic

Mercedes Fisher

Fair Oaks

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Receptionist

Clipboard Health
03.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

CNA - Certified Nursing Assistant

Clipboard Health
06.2024 - Current
  • Familiar with assisted living, memory care, long term care facilities.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Caregiver

CareGivers Home Care
04.2023 - 02.2024
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.

Security Guard

SIS security
01.2018 - 10.2022
  • Make sure safety measures are always being followed
  • Secure all perimeters in the building in a hourly fashion
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.

Customer Service Representative

Apple Inc
01.2013 - 01.2016


  • Make and receive customer phone calls to confirm shipments
  • Provided outstanding customer service.
  • Boosted store's reputation through courteous and professional customer service.
  • Increased member retention through exceptional customer service during stressful situations.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Internship

DMV Headquarters
06.2010 - 05.2011
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Collected, arranged, and input information into database system.

Education

Center point learning institute
Sacramento, CA
12.2023

Diploma -

American Legion High School
Sacramento, CA
05.2010

Skills

  • Customer service
  • Communication skills
  • Time management
  • Microsoft excel
  • Guest services
  • Microsoft word
  • Leadership
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • Maintaining confidentiality
  • Multitasking and organization

Certification

  • Bsis guard card
  • Certified nursing assistant CNA

Salutatorian award

Graduated from highschool and received this award at graduation glad my hard work and dedication payed off.

Timeline

CNA - Certified Nursing Assistant

Clipboard Health
06.2024 - Current

Caregiver

CareGivers Home Care
04.2023 - 02.2024

Receptionist

Clipboard Health
03.2023 - Current

Security Guard

SIS security
01.2018 - 10.2022

Customer Service Representative

Apple Inc
01.2013 - 01.2016

Internship

DMV Headquarters
06.2010 - 05.2011

Center point learning institute

Diploma -

American Legion High School

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Mercedes Fisher