CHARLOTTE WOLOSCHUK
Edmonton,Canada
Summary
Collaborative leader with a proven track record in building strong client relationships, thriving in fast-paced environments, and utilizing analytical problem-solving skills. Committed to team building and seeking full-time employment in a flourishing company that values positivity. Extensive experience in client relations, sales, geo-synthetics, management, and team building, bringing a unique skillset that enhances performance within the organization.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
Terrafix Geosynthetics
09.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Customer Experience Representative
Layfield Group Ltd
08.2020 - 08.2023
- Collaborate with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answer over 100 telephone calls in and out promptly to avoid on-hold wait times
- Offer advice and assistance to customers, paying attention to special needs or wants
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibit high energy and professionalism when dealing with clients and staff
- Seek ways to improve processes and services provided
- Consistently meet or exceed sales
- Prioritize tasks and projects to meet tight deadlines
- Build relationships with customers and community to promote long term business growth
- Provide positive first impressions to welcome existing, new and potential customers
- Process product returns and assist customers with other selections
- Train new hires in company processes, product knowledge, customer service and selling techniques
- Order processing for Canadian customers
Inside Sales Account Representative
Blue Water Group Edmonton
08.2018 - 08.2020
- Process all incoming phone orders
- Create process binders
- Input data for different areas within Blue Water
- Process payments and do follow ups on overdue accounts
- Process return requests
- Train new employees
- Prepare reports for senior sales teams
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Determine needs, deliver solutions and overcome objections through consultative selling skills
- Develop strategic relationships with existing customers by learning preferences and managing regular communications
- Follow up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Emphasize product features based on analysis of customers needs
- Create and update customer accounts with relevant information
- Consistently exceed targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals
- Use CRM software to maintain detailed contact logs and account records
- Set up new accounts, establish customer credit, and set up payment methods
- Use digital methods and traditional telephone approaches to generate sales leads
- Writing sales contracts for orders obtained and submitting orders for processing
- Communicate sales promotions to customers to grow average customer account size and maintain strong revenue streams
- Collect information on sales and service issues to coordinate team-wide resolutions
- Continuously prospect for new potential customers and maintain robust conversion rate
- Manage and record leads from outbound telephone marketing
Customer Service Representative/Office Administrator
Marsollier Petroleum
09.2014 - 07.2018
- Collections, bookkeeping and accounts payable
- Opening and closing duties as outlined
- Promote yearly oil sales and promotions
- Retain excellent time management and organizational skills
- Completion of accurate bank deposits, cash outs and cash floats
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answer customer telephone calls promptly to avoid on-hold wait times
- Offer advice and assistance to customers, paying attention to special needs or wants
- Provide primary customer support to internal and external customers
- Cultivate customer loyalty, promote repeat business and improve sales
- Develop community reputation through commitment to customer satisfaction and strong client relationships
- Leverage sales expertise to promote products and capitalized on upsell opportunities
- Investigate and resolve customer inquiries and complaints quickly
- Consistently meet customer call guidelines for service levels, time and productivity
- Manage the replacement of damaged or missing products
- Collaborate with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Stock shelves and manage inventory through weekly cycle counts
Owner/Operator
Nelson Courier
09.2011 - 08.2014
- Maintain accurate billing and collections
- Delivery of bank bags on route
- Work independently for long periods of time
- Ability to drive seasonally throughout Saskatchewan
- Quick and strategic packing of van on a daily basis
- Excellent driving record
- Capability to handle package of 40lbs and above
- Speak professionally with customers regarding complaints, gather all necessary information and make educated decisions to address issues
- Operate with safety and skill to avoid accidents and delays
- Inspect vehicles and equipment before and after every trip to monitor routine wear and identify larger maintenance issues
- Demonstrate safe driving by following regulations and safety procedures
- Enhance customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns
- Complete preventive maintenance and mechanical repairs on vehicles
- Load and unload products at warehouses and customer locations
Manager
U Weight Loss Clinic
04.2009 - 07.2011
- Ensure proper development of clients and follow ups are completed
- Strong listening skills and excellent feedback skills
- Ability to develop strategic labour schedules on a daily, weekly and monthly basis
- District trainer for Moose Jaw, Saskatoon and Yorkton staff
- Completion of accurate bank deposits, cash outs and cash floats, bookkeeping
- Accounts payable and collections
- Excellent time management and organizational skills
- Monthly meeting and conference call facilitator
- Consistently meet company values and goals
- Manage inventory control, cash control and store opening and closing procedures
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback
- Complete point of sale opening and closing procedures
- Maintain proper product levels/inventory control for merchandise and regularly organize backroom to facilitate effective ordering and stock rotation
- Approve regular payroll submissions for employees
- Schedule and facilitate weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice their concerns
- Provide individual health coaching to help clients optimize personal choices
- Conduct group wellness presentations for classes up to 8 participants
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Offer friendly and efficient service to customers while handling challenging situations with ease
Education
High School Diploma -
Yorkton Regional High School
Yorkton, SK06.1990
Skills
- Critical Thinking
- Employee Coaching and Motivation
- Administration and Reporting
- Strategic Planning
- Scheduling and Coordinating
- Staff Management
- Performance Tracking and Evaluations
- Upselling Strategies
- Policy and Procedure Adherence
- Exceeding Customer Expectations
Languages
English
Native or Bilingual
Timeline
Inside Sales Representative
Terrafix Geosynthetics
09.2023 - Current
Customer Experience Representative
Layfield Group Ltd
08.2020 - 08.2023
Inside Sales Account Representative
Blue Water Group Edmonton
08.2018 - 08.2020
Customer Service Representative/Office Administrator
Marsollier Petroleum
09.2014 - 07.2018
Owner/Operator
Nelson Courier
09.2011 - 08.2014
Manager
U Weight Loss Clinic
04.2009 - 07.2011
High School Diploma -
Yorkton Regional High School
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