PRISCILA ADIOLE
Toronto,ON
Summary
Motivated and dependable individual with a strong ability to troubleshoot and overcome objections.
Resilient and resourceful, capable of handling dynamic business demands.
A strong team player who can also work independently and multitask effectively within reasonable time frames.
Excellent listening, communication, organizational, analytical, and interpersonal skills.
Extensive experience with software technology and a proactive and optimistic approach.
Maintains confidentiality and ensures discretion.
Problem solver who takes responsibility for both successes and failures. Open to constructive feedback.
Overview
3
3
years of professional experience
Work History
Account Manager, Inside Sales
Terrafix Geosynthetics
01.2024 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalised attention tailored to their unique needs
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service
- Developed strong relationships with key clients, resulting in increased account retention and growth
- Manage a pipeline of mostly self-sourced leads and some inbound to identify, engage, and develop relationship with potential buyers by creating updated of 2 deals per day
- Partner with marketing and technology departments to execute sales strategy the company introduces enhancements to existing solutions and releases new products
Customer service representative
Euclid Canada
09.2022 - 11.2023
- Provide exceptional customer service in person, through email, live chat, and by phone
- Assist customers by answering customer questions and providing information about various articles and products available
- Help to respond to customer inquiries, follow up on customer questions related to orders, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies
- Communicate and coordinate with the customer experience team to ensure that all daily tasks are addressed in a priority sequence
- Discuss unique situations with the customer experience team and management by problem solving to find an optimal solution
- Became an expert in clientele product orientation
- Engage in self-directed learning to become an expert in industry trends and other rivalry products available on the market
- Follow up with our courier and warehouse partners daily to track orders and ensure the delivery of orders is as smooth as possible for our customers
- Promote harmony and build on mutual development in getting on with co-workers
Customer Service & Front Desks Specialist
Stericycle Communications
12.2021 - 08.2022
- Company Overview: Ontario, CA
- Strived to satisfy customers with every service call, building customers loyalty and satisfaction
- Promoted various products and services such as plans, new and refurbished articles to new and existing customers
- Took inbound calls and provide exceptional customer service in solving customers' query
- Assist customers in all service areas such as client care, retention, technical support and escalations
- Troubleshoot with customers on data devices to identify and resolve technical issues such as email settings and network failure and device malfunctioning
- Strived to satisfy customers with every service call, building customers loyalty and satisfaction
- Ontario, CA
Education
Bachelor's degree - BSc. Economics
01.2020
Diploma - Diploma in Accounting
University of Ghana
12.2019
Skills
- Objection handling
- Strategic prospecting
- Client acquisition
Languages
English
Professional Working
Timeline
Account Manager, Inside Sales
Terrafix Geosynthetics
01.2024 - Current
Customer service representative
Euclid Canada
09.2022 - 11.2023
Customer Service & Front Desks Specialist
Stericycle Communications
12.2021 - 08.2022
Bachelor's degree - BSc. Economics
Diploma - Diploma in Accounting
University of Ghana
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