Meraai Erasmus
Vancouver,BC
Summary
Hard working and detail oriented service professional successful in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Skilled in food and beverage service, alongside effective verbal and written communication, consistently delivering exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Server/ Shift Leader/ Bartender/ Keyholder
St. James's Well
06.2021 - Current
- Cultivated relationships and built rapport with a largely returning guest base.
- As a shift leader promoted a positive work environment, fostering teamwork through communication and support as needed.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained an excellent understanding of menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Social Media, Marketing and Administration
Cat & Fiddle Pub
10.2020 - 06.2021
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Generated leads through the creation of compelling and shareable content for various digital channels.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Interviewed potential candidates and guided new hires through business processes and procedures.
- Created and distributed staff-wide memos to educate and inform members of new practices, promotions and more.
- Designed a COVID-19 safety plan to adhere to government and company restrictions and guidelines.
Bar Attendant and Receptionist
Exchange Hotel
01.2018 - 09.2020
- Managed cash register transactions accurately, ensuring proper handling of payments.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Took reservations for guests staying on premises.
- Communicated with agencies regarding stay and meal allocations for larger corporate bookings.
- Checked guests into sites, motel and hotel rooms according to needs and availabilities.
- Performed housekeeping and closing duties to ensure a high level of cleanliness for future guests.
Server
Joe Fortes Seafood and Chophouse
05.2016 - 10.2017
- Acquired an extensive knowledge of meat, seafood and wine.
- Memorized and romanced daily features according to seasonal availability with recommended wine pairings.
- Maintained an exceptional level of service in a high volume fine dining establishment.
Assistant General Manager
Union Jack Public House & Carvery
07.2014 - 05.2016
- Managed a FOH team including servers, bartenders and support staff including weekly schedule, staff memos etc.
- Completed weekly liquor inventory, ordering, billing and managing accounts while building rapport with suppliers and vendors.
- Corresponded with guests handling a variety of matters such as large party bookings, customer complaints and charitable donations.
Education
W.J. Mouat Secondary
Abbotsford, BC06.2009
Skills
- Organization
- Verbal and written communication
- Customer Relationship Management
- Assignment Delegation
- Guest service
- Attention to Detail
- Food and Beverage Service
- Problem-Solving
- Shift planning
- Personnel Training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server/ Shift Leader/ Bartender/ Keyholder
St. James's Well
06.2021 - Current
Social Media, Marketing and Administration
Cat & Fiddle Pub
10.2020 - 06.2021
Bar Attendant and Receptionist
Exchange Hotel
01.2018 - 09.2020
Server
Joe Fortes Seafood and Chophouse
05.2016 - 10.2017
Assistant General Manager
Union Jack Public House & Carvery
07.2014 - 05.2016
W.J. Mouat Secondary
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