Violetta Mendez
Los Angeles
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender Shift Lead, Server Shift Lead
33 Taps DTLA
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties
- Efficiently opened or closed the bar/floor according to established procedures, ensuring preparedness for each shift.
Server
Karas Restaurant
01.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Sol Agave
01.2022 - 01.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender Trainer, Bartender
Yard House
01.2021 - 01.2022
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Assisted in hiring top talent for the bar team by participating in candidate interviews and evaluating potential hires based on aptitude and fit within company culture.
Bar Manager, Supervisor, Bar Lead
Rosa Mexicano
01.2018 - 01.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Event Bartender, Co-Founder
Party Shakers
09.2018 - 10.2019
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
- Developed signature cocktail menu, which became highlight of event offerings.
- Assisted in the training and mentoring of new bartenders, sharing valuable tips and techniques for efficient service delivery.
- Utilized social media to promote upcoming events, attracting larger audience and boosting attendance.
Bartender Trainer, Bartender
Bowlmore
02.2017 - 03.2019
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
Language teacher
Santa Monica Language Academy
01.2018 - 01.2019
- Provided students with an immersion in the culture to enhance comprehension
- Created new learning strategies
- Prepared assignments and tracked the progress of each student
Education
Volgograd State University
Bachelor of Education - Graphic Design
Woodbury University
01.2017
Skills
- Leadership
- Organization
- Customer service
- Inventory
- Sales
- Ordering bar supplies
- Strong multitasking
- Highly reliable
- Team player attitude
- Complex Problem-solving
Certification
Certificate of Mixology/Bartending, ABC Bartending School
Timeline
Bartender Shift Lead, Server Shift Lead
33 Taps DTLA
03.2024 - Current
Server
Karas Restaurant
01.2023 - 01.2024
Bartender
Sol Agave
01.2022 - 01.2023
Bartender Trainer, Bartender
Yard House
01.2021 - 01.2022
Event Bartender, Co-Founder
Party Shakers
09.2018 - 10.2019
Bar Manager, Supervisor, Bar Lead
Rosa Mexicano
01.2018 - 01.2020
Language teacher
Santa Monica Language Academy
01.2018 - 01.2019
Bartender Trainer, Bartender
Bowlmore
02.2017 - 03.2019
Bachelor of Education - Graphic Design
Woodbury University
Volgograd State University
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