Melvin Vongprem
Valentinos Grande Salon
TORONTO,ON
2
Languages
16
years of professional experience
Operations-focused salon manager and former owner with extensive experience leading teams, improving service quality, and overseeing budgets, payroll, and scheduling. Skilled in relationship building, employee development, and process improvement, with a consistent focus on profitability and client satisfaction.
Results-driven with experience guiding multi-location operations, training staff, and managing client-facing service environments. Strong background in business planning, performance improvement, and team collaboration, with a proven ability to create welcoming experiences and support growth through clear leadership.
Work History
Salon Manager
1 Year 1 Month- Coordinated staff schedules to maintain balanced coverage and smooth daily salon operations.
- Managed client booking flow and resolved appointment conflicts promptly.
- Trained front-desk staff on service standards, salon policies, and client communication.
- Monitored inventory levels and reordered professional products to prevent service interruptions.
- Supervised daily cash handling, retail transactions, and closing reconciliation.
- Supported stylists with performance feedback and consistent workflow coordination.
- Enforced sanitation procedures and maintained clean, organized salon presentation.
- Improved client experience by addressing concerns and ensuring timely service delivery.
Salon Owner
4 Years- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Evaluated pricing, promotions, and operational processes to improve profitability.
- Implemented sanitation protocols to maintain safe, compliant salon environment.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
District Manager
4 Years 6 Months- Reviewed inventory levels and coordinated product replenishment across locations.
- Resolved client concerns and escalated service issues to protect satisfaction.
- Supported hiring, onboarding, and performance reviews for location leadership.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
Salon Manager
5 Years 6 Months- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
Education
Fitness Cretifications
- Strength and Conditioning
- The Exercise Effect
- The Business of Personal Training
- Nutrition Coach
- CPR / AED Certification
- Certified Personal Trainer
Level 5 International Hairdressing
High School Diploma
Skills
Customer service
Customer relations
Attention to detail
Driven and determined
Entrepreneurial personality
Relationship building
Work Planning and Prioritization
Business planning
Employee training
Team collaboration and leadership
Performance improvement
Strategic Decision-making
Accomplishments
Stylist of the year 2014
Manager of the year 2015
Salon of the year 2016
Social Media Marketing of the year 2016
New Zealand Fashion Week 2014, 2015, 2016
Peoples Choice Award 2021
Languages
Hindi
Full Professional
English
Native or Bilingual
Timeline
Salon Manager
Valentinos Grande Salon
10.2025 - 11.2026Read More
Salon Owner
Hair Intentions
01.2021 - 01.2025Read More
District Manager
Synergy Hair and Beauty Spa
07.2016 - 01.2021Read More
Salon Manager
Rodney Wayne Salon and Spa
01.2011 - 07.2016Read More
ISSA (International Sports Sciences Association)
Fitness Cretifications
Read More
Cut Above
Level 5 International Hairdressing
Read More
Glenfield College
High School Diploma
Read More