Melody (YinTing) Zhu

• Processed electors revised their information and issued ballots on election day.

• Complete manual forms with accuracy, legibility, and efficiency.

• Manage a large flow of electors within a voting location.

• Calculated, tallied, and tracked the number of ballots manually.

• Ensured the privacy and safety of voters.

• Responded to customer requests for products, services, and company information.

• Promptly responded to inquiries and requests from prospective customers.

• Took an average of 15-30 calls daily mainly regarding billing inquiries and company questions.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Operated register to process payments and collect cash payment for order totals.

• Worked different stations to provide the customers wants and needs.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Developed strong cooperative relationships with coworkers and managers.