Omowumi Oderinde

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• First Aid and CPR - Certificate, 24/10/24
• Customer Service Excellence Training – Certificate, 12/01/22
• Conflict Resolution Training – Certificate, 12/01/22
• Ethics and Professionalism Training – Certificate, 12/01/22

• Accurately processed customer orders and account updates, ensuring data integrity and compliance
• Conducted client feedback surveys and developed action plans to address areas of improvement.
• Proactively identified client needs, recommending solutions that increased average order value by 10%
• Provided exceptional customer service and de-escalation leading to client satisfaction

• Relationship Fundamentals - 2024

• Playing Sports