Hi, I’m
Melody Warner
Edmonton,Canada
Summary
Experienced Optician specializing in frame adjustments, lens quality checks, and efficient use of optical equipment, dedicated to improving patient experiences.
Overview
10
years of professional experience
Work History
Mayfield Eye Centre
Optician / Edger Operator
02.2022 - 12.2024
Job overview
- Educated patients on proper eyewear care and maintenance techniques.
- Collaborated with optometrists to ensure seamless patient care and treatment plans.
- Trained new staff on customer service protocols and operational procedures.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Adjusted eyewear for proper fit and comfort level.
- Dispensed contact lenses upon completion of fitting process.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Participated in continuing education courses related to optometry technology advances.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Operated edger machinery to create precise lens shapes for patients.
- Maintained equipment to ensure optimal performance and safety standards.
- Inspected finished lenses for defects and ensured compliance with specifications.
- Assisted in training new staff on equipment operation and safety protocols.
- Troubleshot minor issues with the edger machine in a timely manner.
- Reported any major malfunctions or damages to supervisor immediately.
- Performed quality checks during each stage of production process.
Paul Gilbertson and Associates
Optometric Technician / Optician
02.2020 - 03.2022
Job overview
- Provided education on proper eyewear maintenance techniques to clients.
- Worked closely with optometrists for precise prescription fulfillment and fittings.
- Oversaw inventory management by tracking frame and lens stocks efficiently.
- Performed adjustments on eyewear for enhanced fit and comfort.
- Addressed customer inquiries and resolved issues to improve client satisfaction.
- Coordinated appointment scheduling, verified insurance, and updated patient records accurately.
- Recommended eyewear products in retail settings to meet customer needs and drive sales.
- Assisted with preliminary testing and provided information on lenses, frames, and accessories.
Sam Dhaliwal and Associates
Optometric Technician
01.2017 - 01.2018
Job overview
- Performed preliminary eye exams, including visual acuity and color vision tests.
- Collaborated with optometrists to enhance daily clinic operations.
- Managed inventory of optical supplies and reordered items as needed.
- Provided exceptional customer service to improve patient experiences.
- Checked and updated patient records for accuracy and completeness.
- Maintained a clean work environment by sterilizing instruments after each use.
- Answered phone inquiries regarding services offered by the practice.
- Contacted insurance companies to verify coverage prior to treatment.
Education
Living Waters
06.2009
University Overview
- Honour Roll, [Semester, Year]
Eye RecommendAlberta
from Basics Course
Optometric Technician Course - Incomplete, Job ChangeAlberta
from Optometry
Skills
- Frame fitting
- Lens inspection
- Optical machinery operation
- Eye exam support
- Inventory oversight
- Customer relationship management
- Staff training
- Problem solving
Languages
English