Setara Khondoker
Edmonton,Canada
Summary
Motivated and multilingual, customer-focused professional with experience supporting clients, managing administrative tasks, and resolving concerns with clarity and empathy. Adaptable, organized, and committed to delivering a positive service experience in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Sunnydale School
04.2022 - 06.2025
- Supported 27+ young learners daily in developing communication and social skills through structured activities.
- Provided regular updates to parents, strengthening trust and satisfaction.
- Collaborated with colleagues to maintain an inclusive and supportive environment.
Customer Service Representative (Intern)
IFIC Bank PLC
01.2021 - 12.2021
- Assisted 40–50 clients daily with account inquiries and transactions while ensuring accuracy.
- Delivered calm and solution-focused support to resolve client concerns.
- Contributed to positive customer feedback by maintaining professional service standards.
Education
MBA - Marketing
State University of Bangladesh
Dhaka, Bangladesh01-2023
BBA - Accounting
North South University
Bangladesh01-2022
Skills
- Customer service & client support
- Clear verbal and written communication
- Multilingual & culturally aware
- Team collaboration
- Problem-solving & conflict resolution
- Organizational & time-management
- Play-based learning
- Relationship building
- Gross motor skills
- Fine motor skills
- Arts and crafts
- Behavioral modeling
LANGUAGES
English
Full Professional
French
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Bengali
Native or Bilingual
Certification
- IELTS General Training - Band 8 (2023)
- TCF Canada - CLB 9 (2024)
AVAILABILITY
Full time, part time, and weekends
Timeline
Early Childhood Educator
Sunnydale School
04.2022 - 06.2025
Customer Service Representative (Intern)
IFIC Bank PLC
01.2021 - 12.2021
MBA - Marketing
State University of Bangladesh
BBA - Accounting
North South University