Mellissa Osborne
Counsellor
Colwood,BC
Summary
Uplifting and compassionate individual with strong interpersonal and listening skills. Possesses foundational knowledge in mental health support and crisis intervention, with hands-on experience in de-escalation techniques and empathetic communication. Aims to create positive impact by fostering supportive and inclusive community environment.
Overview
2
2
years of professional experience
Work History
Spa Therapist
Heaven The Spa On The Rock
05.2025 - Current
- Engaged clients through active listening, fostering trust and repeat visits to the spa.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
Counselling Therapist/Certified Life Coach
Self Employed
01.2024 - Current
- Implemented evidence-based therapeutic techniques to enhance client coping skills and emotional resilience.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
Medical Office Assistant
Rebalance MD
02.2025 - 05.2025
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Equine Assisted Facilitator
Together in Stride
11.2024 - 02.2025
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
- Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.
- Led cross-functional teams in brainstorming sessions, driving innovation and creative problem-solving.
- Facilitated workshops to enhance team collaboration and communication skills.
Education
Certification - Facilitation
Cartier Farms
Calgary, AB10-2025
Associate of Arts - Counselling Therapy
Rhodes Wellness College
Vancouver, BC09-2024
Associate of Arts - Life Coaching
Rhodes Wellness College
Vancouver, BC02-2024
Diploma - Spa Therapy
Academy of Excellence
Victoria, BC05-2018
Skills
- Building rapport
- Crisis intervention
- One-on-one sessions
- Multicultural competence
- Motivational interviewing
- Client confidentiality
- Group facilitation
- Organizational skills
- Problem-solving skills
- Effective communication
- HIPAA compliance
- Clinical documentation
Languages
English
Timeline
Spa Therapist
Heaven The Spa On The Rock
05.2025 - Current
Medical Office Assistant
Rebalance MD
02.2025 - 05.2025
Equine Assisted Facilitator
Together in Stride
11.2024 - 02.2025
Counselling Therapist/Certified Life Coach
Self Employed
01.2024 - Current
Certification - Facilitation
Cartier Farms
Associate of Arts - Counselling Therapy
Rhodes Wellness College
Associate of Arts - Life Coaching
Rhodes Wellness College
Diploma - Spa Therapy
Academy of Excellence