Hiba Alshammari

Spa Therapist

Violeta Spa & Salon

01.2019 - 11.2019

Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Discussed procedures and treatment options with clients.
Performed consultations for patients before scheduling treatments.
Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
Ensured compliance with state regulations regarding sanitation practices within the treatment rooms at all times.
Assisted in maintaining inventory levels by ordering supplies as needed, minimizing downtime between appointments.
Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
Maintained client treatment records and designed long-term care programs for return customers.
Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
Created marketing advertisements to increase awareness of services and boost sales.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Recommended retail products for at-home use.
Supported marketing initiatives by participating in promotional events on behalf of the spa facility.
Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
Welcomed clients arriving for appointments.
Provided clients with knowledge of all cosmetic services being provided.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Stocked treatment rooms with proper supplies.
Analyzed skin condition and made appropriate product recommendations.
Advised clients on proper home-care regimens.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Developed customized facial treatments for individual clients to address specific skin care needs.
Educated patients on treatment options.
Sterilized equipment for patient treatments.
Fostered friendly, warm, and exceptional customer experience.
Handled busy schedules and stayed on top of key deadlines.
Created repeat business by developing long-term relationships with regular customers.
Cleansed, exfoliated and moisturized customer skin.
Explained benefits of skin care products to clients.
Suggested appropriate therapy based on current health of client.
Performed special anti-oxidant, acne, and microdermabrasion facial services.
Resolved customer complaints and facilitated conflict resolutions.
Recommended and performed microdermabrasion, peels and laser treatments.
Reinforced customer selections by reviewing use and benefits of chosen products.
Practiced new makeup application techniques and color combinations to promote various makeup brands.
Gained knowledge of facial massage techniques and skin care product ingredients.
Educated guests on current promotions, events and services within store or salon.

Summary

Overview

Work History

Spa Therapist

Education

Diploma - Medical Esthetician

Skills

Languages

Timeline

Spa Therapist

Diploma - Medical Esthetician

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