Melissa Watson
Summary
Highly motivated and compassionate, with a strong foundation in providing positive relationships, personalized care, and support.. I am seeking a challenging and rewarding position within a reputable organization where I can utilize my skills and experience to contribute to the well-being of others and align with the organization's mission.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Financial Sales Representative
National Money Mart
Leamington, Ontario
07.2025 - Current
- Promote company services and support clients with financial solutions
- Handle cash transactions and balance daily reports accurately
- Provide excellent customer service while maintaining confidentiality and professionalism
- Assist customers with financial service products and transactions
- Maintain a friendly, empathetic, calm, and professional approach with clients
- Complete collection calls in a timely manner to assist with debt recovery
- Guided clients through application processes for loans and financial assistance.
Call Centre Operator
Nors (National Overdose Response Service -Placement)
06.2025 - 08.2025
- Answer calls with participants for safe consumption
- Wellbeing calls with participants experiencing mental health issues
- Log calls and fill out appropriate log sheets
- Call EMS if needed
Assistant Manager
Esso
07.2024 - 07.2025
- Greet customers, handle inquiries, and provide assistance as needed to ensure a positive customer experience.
- Address customer complaints or concerns promptly and effectively.
- Assist the General Manager in supervising and leading a team of gas station attendants and cashiers.
- Provide guidance, support, and training to ensure team members perform their duties effectively.
- Assist in managing inventory levels, including ordering and receiving fuel and merchandise shipments.
- Monitor inventory levels and conduct regular stock checks to prevent shortages or overstocking.
- Oversee cash handling procedures, including cash register reconciliation, deposits, and petty cash management.
- Ensure compliance with company policies and procedures regarding cash handling and security.
- Ensure compliance with safety regulations and company policies to maintain a safe and secure work environment for employees and customers.
- Conduct regular safety inspections and address any safety concerns promptly.
- Assist in implementing sales and marketing initiatives to drive revenue growth and increase customer traffic.
- Monitor sales performance and identify opportunities for improvement.
- Assist with administrative tasks, and record-keeping.
- Maintain accurate employee records and ensure compliance with employment laws and regulations.
Education
Community Service Worker Diploma -
Trios College
09.2024 - 08.2025
Skills
- Problem-solving
- Individualized plan development
- Critical thinking
- Time management
- Developing rapport
- Maintaining rapport
- Creating a safe environment
- Creating a respectful environment
- Oral communication
- Written communication
- Windows
- Microsoft Office
- Outlook
- Utilizing company resources
- Team leadership
- Active listening
Certification
- Positive Space Training (The SafeZone Project)
- Naloxone Administration Training
- AODA training (Government of Ontario)
- CPI - Crisis Prevention Institute
- CPHA- Trauma & Violence – Informed Care
- MCIS Translator Training Program – Human Trafficking
- CPR/ First Aid Certification
References
Available upon request
Timeline
Financial Sales Representative
National Money Mart
07.2025 - Current
Call Centre Operator
Nors (National Overdose Response Service -Placement)
06.2025 - 08.2025
Community Service Worker Diploma -
Trios College
09.2024 - 08.2025
Assistant Manager
Esso
07.2024 - 07.2025