Manager of Constituency Casework
House of Commons Canada, MP Constituency Office
2021.12 - 2024.03
- Managed all Federal level casework which spanned the whole of government. Managed and supported over 900 departmental files and 1100 Immigration, Refugees and Citizenship Canada files.
- Solely managed and specialized in Immigrations files for over 4 + years.
- Highly efficient and fluent in Civic Track Data Management system.
- Provided administrative support for a range of constituency projects including organizing meetings, preparing documents, and taking minutes.
- Remained detailed and organized while simultaneously working on several cases up to 40 cases a day at peak times.
- Managed operations with scheduling of Federal Department support upon incoming constituents support requests. High level dedication and care with exhibiting excellent multitasking capabilities.
- Fostered positive relationships with clients through proactive communication tactics.
- Mentored and trained new employees on office policies and procedures.
- Successfully completed complex files on times while maintaining high-quality standards, showcasing strong project management abilities.
- Team player in implementing and supporting the organization of office events, schedule meetings and offer support to administrative associate when needed.
