Melissa Sands
Kingston,Canada
Summary
Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in client relations.
Resourceful, hard working plastics extruder operations expert with strong communication and organization skills.
Overview
28
28
years of professional experience
Work History
School Bus Driver
Hogan Bus Lines
11.2022 - 06.2023
- Communicated information to parents to promote good communication and transparency.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Enforced student behavior policies and responded to student emergencies.
- Attended pre-trip meetings to support safe transport of students.
- Inspected and serviced buses on regular basis.
- Completed logbooks, incident reports and other daily paperwork.
Operations
Cardinal Health
08.2022 - 09.2022
- Performed mechanical, pneumatic and electrical assembly operations.
- Managed day-to-day business operations.
Photographer/Sales
Photogenic Inc
05.2022 - 08.2022
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
Delivery Driver
Pizza Hut
09.2020 - 04.2022
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Refresh Specialist
Sirius XM
08.2018 - 09.2018
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
Co-Partner/General Helper
Sands Produce
05.1995 - 10.2014
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Customer Care Representative
StarTek Communications Inc.
10.2006 - 09.2012
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
Certificate - Basics of Excel
07-2024
Certificate - Time Managment
07-2024
Certificate - Intro To Bookkeeping
07-2024
Certificate - Warehouse Safety
06-2024
Certificate - Understanding Human Rights
05-2024
Certificate - Safety At Heights And Fall Protection Training
05-2024
Ontario Secondary School Diploma -
06-2000
Skills
- Customer service
- Transportation services
- Driving
- Emergency First Aid
- CPR C
- Dependability
- Personability
- Safety consciousness
- Ability to work under pressure
- Independence
- Teamwork
- Flexibility
- Reliability
- Clean CPIC
Languages
English
Native or Bilingual
Interests
Photography
Crafts
Silversmithing
Timeline
School Bus Driver - Hogan Bus Lines
11.2022 - 06.2023
Operations - Cardinal Health
08.2022 - 09.2022
Photographer/Sales - Photogenic Inc
05.2022 - 08.2022
Delivery Driver - Pizza Hut
09.2020 - 04.2022
Refresh Specialist - Sirius XM
08.2018 - 09.2018
Customer Care Representative - StarTek Communications Inc.
10.2006 - 09.2012
Co-Partner/General Helper - Sands Produce
05.1995 - 10.2014
Allison Online Training - Certificate, Basics of Excel
Allison Online Training - Certificate, Time Managment
Allison Online Training - Certificate, Intro To Bookkeeping
John Howard Society of Kingston - Certificate, Warehouse Safety
John Howard Society of Kingston - Certificate, Understanding Human Rights
John Howard Society of Kingston - Certificate, Safety At Heights And Fall Protection Training
La Salle Secondary School - Ontario Secondary School Diploma,
Relevantexperience
Excellent knowledge of vehicle maintenance, minor repairs, and vehicle performance, Consistently maintained accurate logs, records, and reports, Demonstrated defensive driving techniques with an understanding of local, provincial, and federal legislations and regulations, Safely provided transportation to school aged children in a residential and commercial setting, Provided outstanding customer service; ensured that the received services go above and beyond, Promptly responded to customer inquiries and concerns in a tactful manner, Demonstrated comprehensive knowledge of products, services, and operating procedures, Extensive experience using POS programs to receive and process customer order and payments, Managed cash, foreign cash, credit, and debit transactions effectively, Completed inventory checks, credit card applications, order forms, and bank deposits
References
Available upon request
Relevantexperience
Excellent knowledge of vehicle maintenance, minor repairs, and vehicle performance, Consistently maintained accurate logs, records, and reports, Demonstrated defensive driving techniques with an understanding of local, provincial, and federal legislations and regulations, Safely provided transportation to school aged children in a residential and commercial setting, Provided outstanding customer service; ensured that the received services go above and beyond, Promptly responded to customer inquiries and concerns in a tactful manner, Demonstrated comprehensive knowledge of products, services, and operating procedures, Extensive experience using POS programs to receive and process customer order and payments, Managed cash, foreign cash, credit, and debit transactions effectively, Completed inventory checks, credit card applications, order forms, and bank deposits
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