Melissa Riggs
Paradise ,NL
Summary
Result-driven and outstanding customer support skills with 18 years of experience I'm confident that I have the ability to excel in the role as a Customer Support Specialist at Verafin. My extensive experience in customer support along with team leader ship, communication and organization skills will enhance customer satisfaction and retention. I have attended multiple training courses in customer relations, decision making and problem-solving skills over the past years. Also well-versed in building productive relationships, meeting goals and targets while most importantly maintaining customer satisfaction. Im a dedicated hard worker and I have the ability to adapt quickly to changing priorities. Im eager to take my career to the next level and ready to help a team achieve company goals.
Overview
18
18
years of professional experience
Work History
Customer Service Manager/Optician
Cowans Optical
02.2006 - Current
- Passionate in developing customer relationships for loyalty and repeat business.
- Responsible for setting and meeting weekly and quarterly team targets.
- Adept at building strong relations and delivering tailored solutions to ensure customer success.
- Established a positive work environment.
- Boosted sales by consistently engaging with customers needs effectively.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborate with head office and marketing teams daily striving towards consistent messaging across all platforms through emails or zoom calls.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions promptly.
Education
Optical Science
Northern Alberta Institute of Technology
Edmonton, AB06.2008
Skills
*Excellent communication skills verbal or online correspondence
*People Person/ Professional/Customer-focused
*Problem-Solving
*Motivated
*Reliable and Dependable
*Customer satisfaction focused
*Effectively organized
*Teamwork and collaboration
Timeline
Customer Service Manager/Optician
Cowans Optical
02.2006 - Current
Optical Science
Northern Alberta Institute of Technology
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