Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Riggs

Melissa Riggs

Paradise ,NL

Summary

Having worked with the same employer for the past 18 years, shows my loyalty and Dedication To a company. My extensive experience in customer success will be an asset to Verifin! As a team manager I have completed courses in customer service, communication and team building which will all help me succeed as a role of a customer success manager! I am very personable but have critical thinking skills! I'm looking to take a dedicated career as a Customer Success manager to the next level, I motivated and feel like i would be a perfect culture fit for this position!

Overview

18
18
years of professional experience

Work History

Customer Service Manager/Optician

Cowans Optical
02.2006 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Education

Optical Science

Northern Alberta Institute of Technology
Edmonton, AB
06.2008

Skills

*People Person/ Professional

*Problem Solving

*Motivated

*Honest and Dependable

*Excellent communication

*Customer-focused

*Customer Relationship Management (CRM)

Languages

English

Timeline

Customer Service Manager/Optician

Cowans Optical
02.2006 - Current

Optical Science

Northern Alberta Institute of Technology

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Melissa Riggs