Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Portelance

Ottawa,Ontario

Summary

Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
Ottawa, Ontario
11.2021 - Current
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Ground beans for espresso shots according to individual customer specifications.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Sales Associate

Bath and body works
Ottawa, Ontario
11.2021 - 01.2022
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Upsold additional items based on customer interests and needs.
  • Built relationships with customers to encourage repeat business.

Crew Member

Tim Hortons
Ottawa, Ontario
09.2021 - 10.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Crew Member

Mcdonalds
Ottawa, Ontario
01.2016 - 08.2021
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.

Education

College Diploma - Hospitality And Tourism Management

Algonquin College
Ottawa, None
10-2019

Skills

  • Active listener
  • Speedy and efficient
  • Solid problem solver
  • Positive and professional

Timeline

Barista

Starbucks
11.2021 - Current

Sales Associate

Bath and body works
11.2021 - 01.2022

Crew Member

Tim Hortons
09.2021 - 10.2021

Crew Member

Mcdonalds
01.2016 - 08.2021

College Diploma - Hospitality And Tourism Management

Algonquin College

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Melissa Portelance