Melissa Parra

• Coordinated targeted marketing campaigns to increase patient enrollment in orthodontic and pediatric services.
• Organized community events to increase awareness of dental health initiatives. Tooth fairy events.
• Managed follow-up communications to improve patient satisfaction and strengthen engagement.
• Coordinated patient treatment schedules and managed appointment logistics efficiently.
• Managed patient scheduling and appointment confirmations using dental practice management software.
• Communicated treatment plans clearly to patients and their families to ensure understanding.
• Collaborated with dental professionals to ensure accurate treatment documentation.
• Maintained communication with healthcare providers regarding referrals and authorizations.
• Tracked patient progress and updated records accordingly.
• Coordinated insurance verification and claims processing for patient accounts efficiently.
• Resolved any issues related to payment discrepancies or denials in a timely manner.
• Assisted with accounts receivable tasks such as posting payments, sending out bills and following up on overdue accounts.
• Processed insurance claims forms accurately and in a timely manner, ensuring compliance with company policy.

Coordinated patient appointments to streamline office workflow and reduce wait times.

• Managed communication between patients and orthodontic staff for scheduling needs.
• Created appointment reminders that improved patient attendance rates.
• Utilized practice management software to track appointments and patient records.
• Addressed patient inquiries about treatment plans and appointment availability to ensure clear communication.
• Responded promptly to all customer inquiries regarding availability or schedule changes.
• Verified patient information and insurance details for accurate record keeping.
• Handled telephone and in-person requests for assistance from new and established dental practice patients.