Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa McCready

Hanford

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate/Sorter/Stocker

Kings Gospel Thrift Store
Hanford
12.2024 - Current
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Assisted customers with selection of items to match client needs.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.

Insurance Verification Specialist

Alliance Rx Walgreens Prime Specialty Pharmacy
Irving
11.2017 - 12.2024
  • Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
  • Communicated with insurance carrier, patient and third party to verify patient insurance benefits.
  • Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.

CPhT

Hospice Pharmacy Solutions
Richardson
05.2015 - 11.2017
  • Resolved routine and complex issues by performing detailed research.
  • Assisted in training new employees on pharmacy procedures.
  • Participated in continuing education and training to stay current with pharmacy practices.

Education

Some College (No Degree) - Pharmacology

Tarrant County College
Fort Worth, TX

Skills

  • Teamwork and collaboration
  • Interpersonal and written communication
  • Independent judgement
  • Store opening and closing
  • Money handling
  • Order processing
  • Reliability and punctuality
  • Phone etiquette
  • Friendly and outgoing
  • Conflict resolution

Timeline

Retail Sales Associate/Sorter/Stocker

Kings Gospel Thrift Store
12.2024 - Current

Insurance Verification Specialist

Alliance Rx Walgreens Prime Specialty Pharmacy
11.2017 - 12.2024

CPhT

Hospice Pharmacy Solutions
05.2015 - 11.2017

Some College (No Degree) - Pharmacology

Tarrant County College
Melissa McCready