Melissa Lindt
Edmonton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Edmonton Community Recreation and Culture
06.2022 - Current
- Selling admissions and memberships to customers using Intelli, RAMS, and POS systems.
- Providing patrons with detailed information on recreation memberships, programs, and classes.
- Using Intelli to pull and print various reports and find information for bookings, memberships, and registered courses.
- Count till and float at the beginning and end of every shift.
- Preparing a deposit at the end of every shift.
- Assist customers with questions/concerns.
- Register patrons for desired registered programs.
- Develop rapport with regular patrons, remembering names and preferences, which contribute to a welcoming atmosphere at the recreation center.
- Provide information on various programs and services offered by the City of Edmonton, such as the Leisure Access Program.
Administrative Assistant-Filing Clerk
Joseph A. Nagy Injury Law
07.2019 - Current
- Filing medical, correspondence, and accounting records for clients in an organized and timely manner.
- Preparing and organizing binders for trial.
- Organizing the filing cabinet.
- Helping the legal assistants with faxing, photo copying, and various other office administrative tasks.
- Maintaining strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Sales Associate/Cashier & Key Holder
Lindt Chocolate Canada
11.2015 - 12.2019
- Operate the cash register/POS system.
- Receive shipments and replenish merchandise on shelves.
- Delegate tasks to crew members and train new hires.
- Opening and closing the store.
- Counting and balancing tills before open and after close.
- Dropping off deposits at the end of each shift.
- Bank runs for change.
- Manager on duty when the store manager or assistant manager was not present.
- Assist customers with questions, concerns, and finding the right product.
- Handle cash, debit/credit payments, and refunds.
- Maintaining the store's cleanliness up to company standards.
Education
Bachelor of Arts - Psychology
University of Alberta
Edmonton, AB04-2026
Standard First Aid & CPR/AED Level C -
Breath For Life Inc.
Edmonton, AB06.2022
Alberta High School Diploma -
Strathcona Composite High School
Edmonton, AB06.2018
DSD I & DSD II - German Language Proficiency Diploma
Strathcona Composite High School
Edmonton, AB06.2018
Skills
- Strong interpersonal skills
- Extensive cash handling experience
- Fluent In Three Languages
- Good organizational & prioritization skills
- Effective Team Contributor
- Efficient conflict resolution skills
- Technologically savvy
- Excellent time management skills
- Proficient knowledge in using Intelli, RAMS, POS systems, and Google Applications
- Critical thinking
- Active listening
Certification
- DSD I & DSD II, German Language Proficiency Diploma, Strathcona Composite High School, Edmonton, AB, 06/01/18
- Standard First Aid & CPR/AED Level C, Breath For Life Inc., Edmonton, AB, 06/01/22
Languages
German
Russian
Timeline
Customer Service Representative
City of Edmonton Community Recreation and Culture
06.2022 - Current
Administrative Assistant-Filing Clerk
Joseph A. Nagy Injury Law
07.2019 - Current
Sales Associate/Cashier & Key Holder
Lindt Chocolate Canada
11.2015 - 12.2019
Standard First Aid & CPR/AED Level C -
Breath For Life Inc.
Alberta High School Diploma -
Strathcona Composite High School
- DSD I & DSD II, German Language Proficiency Diploma, Strathcona Composite High School, Edmonton, AB, 06/01/18
- Standard First Aid & CPR/AED Level C, Breath For Life Inc., Edmonton, AB, 06/01/22
Bachelor of Arts - Psychology
University of Alberta
DSD I & DSD II - German Language Proficiency Diploma
Strathcona Composite High School
Similar Profiles
Jack BeighleJack Beighle
Parks Utility Leader at City Of Tulsa Parks, Culture And RecreationParks Utility Leader at City Of Tulsa Parks, Culture And Recreation
Montana GoodnoughMontana Goodnough
Camp Counselor at Lakewood City Schools Community Recreation And Education DepartmentCamp Counselor at Lakewood City Schools Community Recreation And Education Department
Connor DanielConnor Daniel
Front Desk Receptionist at City of Valley Recreation Community CenterFront Desk Receptionist at City of Valley Recreation Community Center