Melissa Hinojosa
Bakersfield
Summary
Dedicated Medical Assistant proficient in managing patient flow and maintaining organized records in compliance with HIPAA regulations. Proven ability to streamline office workflows, ensuring efficient appointment coordination and accurate insurance processing.
Overview
3
3
years of professional experience
Work History
Medical Assistant/Receptionist
County of Kern California
Bakersfield
07.2023 - Current
- Assisted healthcare providers with patient intake and medical history documentation.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Supported front desk operations by checking in patients, collecting copayments and deductibles, and answering phones to ensure smooth patient flow.
- Managed patient scheduling and appointment coordination for medical services.
- Set up appointments for physician visits and procedures using calendar software.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Maintained organized patient records using electronic health record systems.
- Managed medical records through efficient filing, retrieving, scanning, and copying to maintain organization and accessibility.
- Handled incoming calls and routed inquiries to appropriate departments efficiently.
- Processed insurance verifications and facilitated billing procedures for patients.
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Prepared correspondence including letters and emails regarding billing inquiries and other matters concerning the practice.
- Collaborated with administrative staff to enhance office workflows, improving overall efficiency in daily operations.
- Ensured compliance with health regulations and facility protocols consistently.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
Education
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
Bakersfield, CA03-2014
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Medical billing
- HIPAA compliance
- Patient intake
- Administrative support
- Attention to detail
- Customer service
- Conflict resolution
- Patient education
Timeline
Medical Assistant/Receptionist
County of Kern California
07.2023 - Current
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College