Claritssa Hernanadez
Santa Maria
Summary
Detail-oriented Medical Assistant with proven skills in patient scheduling and records management. Bilingual communicator dedicated to enhancing patient care and streamlining office workflows. Compassionate, skilled in managing patient care and administrative tasks. Expertise in electronic health records and appointment coordination, ensuring seamless operations and high-quality support for healthcare providers. Excited to begin new challenge with successful team.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Receptionist
Santa Barbara Vascular Specialists
Santa Maria, CA
03.2024 - 06.2026
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted healthcare providers during examinations, ensuring seamless patient care.
- Performed medical history intake and vital sign measurements for accurate assessments.
- Utilized electronic health record systems for documentation and patient information management.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
Medical Assistant
Central Coast Otolaryngology
Santa Maria, CA
10.2020 - 03.2024
- Administered patient assessments and documented medical histories to support efficient care delivery.
- Assisted physicians with examinations, procedures, and patient education to enhance treatment outcomes.
- Coordinated scheduling of appointments and managed patient flow for optimized clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Payroll Clerk
Byrd Harvest
Guadalupe, CA
11.2019 - 10.2020
- Processed payroll for 200+ employees using ADP payroll system.
- Ensured compliance with federal and state payroll regulations through regular audits.
- Coordinated with HR to resolve employee inquiries regarding pay discrepancies and benefits.
- Implemented process improvements reducing payroll processing time by 15%.
- Trained new staff on payroll procedures and software functionality, enhancing team efficiency.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Processed new hire paperwork and documents.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Collaborated with HR to update employee benefits in payroll system, ensuring accurate deductions and contributions.
- Processed manual checks for employees in accordance with company policies.
- Processed timecards and payroll data for team of employees.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Medical Assistant
Community Health Centers
Santa Maria, CA
10.2018 - 12.2018
- Implemented electronic health record systems that increased accuracy in patient documentation and retrieval.
- Led initiatives to streamline office workflows, enhancing overall productivity within the practice.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Increased efficiency in office by implementing digital filing system for patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered patient assessments and documented medical histories to support efficient care delivery.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Plastic Surgery and Lacer Center
Santa Maria, CA
06.2018 - 10.2018
- Managed inventory of medical supplies and equipment, ensuring availability for clinical needs.
- Trained new staff on office protocols and best practices to maintain high service standards.
- Developed patient education materials that improved understanding of treatment plans and procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Dental Assistant
Argonne Dental Practice
Santa Maria, CA
09.2017 - 01.2018
- Assisted in patient chairside procedures, ensuring comfort and efficiency during dental treatments.
- Maintained sterilization protocols for instruments and equipment, adhering to industry standards.
- Educated patients on oral hygiene practices, improving their post-treatment care routines.
- Managed appointment scheduling and patient records using practice management software.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
Medical Assistant -
Center For Employment Training (CET)
Santa Maria, CA06-2018
High School Diploma -
Santa Maria High School
Santa Maria, CA06-2012
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Bilingual in English and Spanish
- Medical receptionist experience
- Front desk operations
- Patient scheduling
- Patient registration
- Reminder calls
- Medical charting
- Payment collection
- Telephone etiquette
- Medical records management
- Medical billing and coding
- Co-payment collection
- Insurance verifications
- Typing and filing
- Patient callbacks
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Data entry
- Insurance authorizations
- Scheduling tests and procedures
- Clerical skills
- Medical Terminology Knowledge
- Clinical documentation
- Patient education
- Electronic health records
- Organization and time management
- Verbal and written communication
- Adaptable and flexible
- Multitasking Abilities
- Collaboration and teamwork
- Billing support
- Appointment scheduling
- Documentation
- Electronic medical records
Timeline
Medical Assistant/Receptionist
Santa Barbara Vascular Specialists
03.2024 - 06.2026
Medical Assistant
Central Coast Otolaryngology
10.2020 - 03.2024
Payroll Clerk
Byrd Harvest
11.2019 - 10.2020
Medical Assistant
Community Health Centers
10.2018 - 12.2018
Medical Assistant
Plastic Surgery and Lacer Center
06.2018 - 10.2018
Dental Assistant
Argonne Dental Practice
09.2017 - 01.2018
Medical Assistant -
Center For Employment Training (CET)
High School Diploma -
Santa Maria High School