Melissa Eddy
Dartmouth
Summary
Knowledgeable administrative professional with expertise in booking and registration. Proficient in hospital systems such as Oceans, STAR, Millennium. Detail-oriented team player with strong organizational skills. Ability to prioritize workload and multiple projects simultaneously.
Overview
15
15
years of professional experience
Work History
Booking & Registration Clerk
Nova Scotia Health Authority
05.2019 - Current
- Proficient in using STAR, Millennium, and Ocean system.
- Booking experience in multiple modalities including CT Scan, Ultrasound and MRI
- Experience with training of new booking and office staff.
- Managed high call volumes while accurately scheduling appointments for CT Scan and Ultrasound departments
- Accurate and timely patient registration for all diagnostic imaging tests.
- Interact with colleagues, patient and families in a respectful and collaborative manner.
- Carried out front office duties such as filing,answering phone calls or in person requests, faxing information, retrieving information, verifying patient information, and more.
- Follow hospital policies and procedures while maintaining a high standard of discretion in handling confidential matters.
- Contacting patients via telephone or mail as required, with their appointment information.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
Radiographic Assistant
Nova Scotia Health Authority
05.2019 - 05.2022
- Monitored and managed inventory and supply levels of items.
- Assisting technologist with daily tasks in x-ray department, calling of all patients waiting for x-rays.
- Assisted with patient transfer and ambulation when needed.
- Tracked multiple patient cases daily.
- Sterilized ultrasound probes as needed in a timely manner.
Slot Representative
Casino Nova Scotia
05.2012 - 04.2022
- Demonstrates strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times
- Troubleshoots and repairs minor problems on slot machines
- Provides information to guests, such as how to play various gaming machines, and general information about the casino, promotions and games offered
Cage Office Supervisor/Cashier
Casino Nova Scotia
05.2009 - 09.2016
- Overseeing and directing the operation of the Cage and Count Room
- Utilize office appliances such as photocopier, printers and computers for word processing, spreadsheet creation etc
- Responsible for the balancing and paperwork of each cashier
- Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures
- Report and research any cage variance
Education
High School Diploma - undefined
Auburn Drive High School
Dartmouth, NS2006
Skills
- STAR Training
- Oceans Training
- Oceans Superuser
- Millennium Training
- BIS Training
- Ability to work in a self-directed environment
- General office skills
- Exceptional customer service
- Attention to detail and ability to follow direction
- Communication and teamwork
- Willingness to learn
- Knowledge of Microsoft Office
- Knowledge of Medical Terminology
Timeline
Booking & Registration Clerk
Nova Scotia Health Authority
05.2019 - Current
Radiographic Assistant
Nova Scotia Health Authority
05.2019 - 05.2022
Slot Representative
Casino Nova Scotia
05.2012 - 04.2022
Cage Office Supervisor/Cashier
Casino Nova Scotia
05.2009 - 09.2016
High School Diploma - undefined
Auburn Drive High School
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