Melissa Durand
Winnipeg,MB
Summary
Experienced Housekeeping Manager looking to relocate to British Colombia. Specializing in maintaining high standards of cleanliness, operational efficiency and team leadership.
Overview
21
21
years of professional experience
Work History
Executive Housekeeping Manager
Hyatt House Winnipeg South
05.2022 - Current
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Reduced operational costs with effective budget management and inventory control.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
Housekeeping Supervisor
Best Western Headingley
03.2020 - 05.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Manager
Canad Inns Destination Centre Club Regent Casino Hotel
07.2003 - 11.2013
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
Skills
- Housekeeping knowledge
- Customer service focus
- Health and safety compliance
- Staff Training and Development
- Inventory Control
- Recruiting and interviewing
- Problem-Solving
- Organized leadership
Timeline
Executive Housekeeping Manager
Hyatt House Winnipeg South
05.2022 - Current
Housekeeping Supervisor
Best Western Headingley
03.2020 - 05.2022
Housekeeping Manager
Canad Inns Destination Centre Club Regent Casino Hotel
07.2003 - 11.2013
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