Leslie Solidum
Glendale
Summary
Experienced and self-motivated employee. Efficient and accurate with strong planning, problem solving and multiple different experience with costumer service and cleaning. Extremely motivated to develop more skills and learn something new. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level housekeeping manager position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Executive Housekeeping Manager
HYATT PLACE GLENDALE
04.2023 - Current
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Managing housekeeping and making sure everything is in order and tidy in room and around premises.
- Addressing room attendants in any issues and concern.
- Making sure property is always clean.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Making back of the house schedule
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
Food and Beverage Supervisor
HYATT PLACE GLENDALE
01.2023 - 04.2023
- Ensured that serving areas were maintained clean and stocked with the necessary food supplies
- Engaging with costumer and serving food and drinks.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Housekeeping Supervisor
HYATT PLACE GLENDALE
04.2022 - 01.2023
- Inspecting rooms and making sure rooms are satisfactory to the hotel standards
- Managing housekeeping and making sure everything is in order and tidy in room and around premises.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
HYATT PLACE PASADENA
08.2021 - 04.2022
- Inspecting rooms and making sure rooms are satisfactory to the hotel standards.
Room attendant
HYATT PLACE PASADENA
03.2021 - 08.2021
- Making sure rooms are clean to the highest standard.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Supervisor
JOLLIBEE FOODS CORPORATION
03.2019 - 03.2021
- Performing any others tasks assigned by immediate manager and tell the other crews; Handling customer concern and complaints if the manager is not around
- Handling food orders and inventory.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Crew Leader
JOLLIBEE FOODS CORPORATION
01.2018 - 03.2019
- Handlining guest complaints if supervisor or manager is not around, leading the team and leading the training for new hires.
Service Crew Member
JOLLIBEE FOODS CORPORATION
10.2015 - 01.2018
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Manning of cash register, food assembly and dispatch of orders to costumers.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
Phlebotomist" (Diploma) -
Los Angeles Career College
06.2020
High School Diploma -
Melchor Memorial School Inc.
08.2013
Skills
- Costumer Service
- Front desk
- Food Safety
- Inventory and Quality Control
- Multi-tasking skills
- Strong time management and organizational skills
- Supervising experience
- Housekeeping knowledge
- Recruiting and interviewing
- Staff Training and Development
- Task Delegation
- Staff Management
- Inventory Control
- Staff Scheduling
- Timekeeping
Timeline
Executive Housekeeping Manager
HYATT PLACE GLENDALE
04.2023 - Current
Food and Beverage Supervisor
HYATT PLACE GLENDALE
01.2023 - 04.2023
Housekeeping Supervisor
HYATT PLACE GLENDALE
04.2022 - 01.2023
Housekeeping Supervisor
HYATT PLACE PASADENA
08.2021 - 04.2022
Room attendant
HYATT PLACE PASADENA
03.2021 - 08.2021
Supervisor
JOLLIBEE FOODS CORPORATION
03.2019 - 03.2021
Crew Leader
JOLLIBEE FOODS CORPORATION
01.2018 - 03.2019
Service Crew Member
JOLLIBEE FOODS CORPORATION
10.2015 - 01.2018
Phlebotomist" (Diploma) -
Los Angeles Career College
High School Diploma -
Melchor Memorial School Inc.
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