Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Heather Leung

Toronto,Canada

Summary

Accomplished Junior IT Analyst and Cloud Practitioner with a passion for innovation and a curious mindset that fosters collaboration among colleagues. Known for strategic thinking and a results-driven approach, thrives on setting and achieving goals that propel the dynamic IT work environment forward. Seeking opportunities to leverage knowledge and skills to drive technological progress and make a meaningful impact in the industry.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Research Assistant

Toronto Metropolitan University
03.2023 - 05.2023
  • Worked with tabular data especially in CSV format
  • Exported and imported textual and numerical data to and from Office programs
  • Processed quantitative data and summarizing them through statistical functions
  • Developed visualization of data for better understanding of content
  • Structured unstructured textual content through text analysis software such as topic modeling
  • Wrote technical reports with details on the steps of the work, findings, and suggestions for next steps

Program Service Assistant

The Cross-Cultural Community Services
03.2022 - 06.2022
  • Researched potential job opportunities for youth participants in the employment program
  • Filtered job opportunities based on the background of each participant
  • Used Excel to record and calculate reimbursement of wage subsidies provided to employers participating in the program
  • Maintained data accuracy in preparing reimbursement forms and claim forms

Google Project Management Program

NPower
10.2021 - 03.2022
  • Built a project plan and create a risk management to reach project milestones
  • Developed and built high-functioning teams to ensure high quality deliverables, standards, planning, assurance and control
  • Effectively analyzed key performance indicators and utilize data to make informed decisions
  • Analyzed real-world project scenarios using critical thinking, problem-solving and effective communication skills
  • Practiced the fundamentals of Agile project management
  • Implemented sprints, applied Scrum values through adaptive solutions and developed a Product Backlog
  • Implemented continuous process improvement techniques while monitoring and tracking project resources and budgets

Administrative Assistant

Can Corps Inc
11.2021 - 01.2022
  • Performed general administrative duties and assigned tasks as needed
  • Serviced clients with professionalism and efficacy while upholding confidentiality
  • Assisted in the compilation and maintenance of various databases, records and other documents
  • Co-ordinated the budgeting for the We Can Win services available to senior citizens in Canada
  • Compiled documentation for clientele and provided choices for in-person and home activities

Junior IT Analyst Program

NPower
05.2021 - 09.2021
  • Installed, configured and troubleshot Windows, iOS, Android and Linux operating systems and hardware issues
  • Worked on networking and cloud computing including IPv6 and network topologies as well as installing wireless and SOHO networks security and forensics
  • Installed and configured mobile devices, laptops, smartphones and tablets
  • Performed basic tasks related to virtualization, desktop imaging and deployment

YES 2 Tech Program

Youth Employment Services
02.2021 - 05.2021
  • Built IT skills including working knowledge of Linux OS and writing scripts in Python and Shell
  • Learned how to apply core AWS services in the area of computing, storage and networking including EC2, S3, IAM, VPC, Lamda, Cloud Formation, RDS and Route 53
  • Demonstrated strong verbal and written communication skills including the ability to explain technical information and terminology to non-technical end users
  • Learned how to configure monitor and support the suite of core AWS services

Program Service Assistant

YIELD Program
05.2020 - 08.2020
  • Extended professional and courteous services to clients while providing a safe and inclusive environment during their participation in the programs offered
  • Co-ordinated various children and youth leadership workshops that fostered their self-development and improved their personal skills and goals
  • Acquired skills in computer coding and emotional intelligence via Tech-Camp
  • Collaborated in team initiatives to provide training strategies that would support children and youth in the learning disabilities programs

Education

Bachelor of Health Studies - Health Studies

York University
Toronto, None
06-2019

Skills

    Windows, Android, iOS, Mac OS, Linux
     ServiceNow
     Microsoft Office 365
     VMware
     G Suite by Google
     Agile
     Waterfall

     Scrum
     Python
     Gantt Charts
     Kaggle
     Shell

Languages

English

Certification

Google Project Management Certificate, NPower Canada October 2021 - February 2022
Junior IT Analyst Certificate, NPower Canada May 2021 - September 2021
Amazon Web Services Training and Certification May 2021
AWS Restart Program
YES 2 Tech Digital Literacy Certificate February 2021 - May 2021
Youth Employment Services
Code-It Hacks, Youth Hire Program September 2020

Timeline

Research Assistant

Toronto Metropolitan University
03.2023 - 05.2023

Program Service Assistant

The Cross-Cultural Community Services
03.2022 - 06.2022

Administrative Assistant

Can Corps Inc
11.2021 - 01.2022

Google Project Management Program

NPower
10.2021 - 03.2022

Junior IT Analyst Program

NPower
05.2021 - 09.2021

YES 2 Tech Program

Youth Employment Services
02.2021 - 05.2021

Program Service Assistant

YIELD Program
05.2020 - 08.2020

Bachelor of Health Studies - Health Studies

York University

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