Heather Leung
Toronto,Canada
Summary
Accomplished Junior IT Analyst and Cloud Practitioner with a passion for innovation and a curious mindset that fosters collaboration among colleagues. Known for strategic thinking and a results-driven approach, thrives on setting and achieving goals that propel the dynamic IT work environment forward. Seeking opportunities to leverage knowledge and skills to drive technological progress and make a meaningful impact in the industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Research Assistant
Toronto Metropolitan University
2023.03 - 2023.05
- Worked with tabular data especially in CSV format
- Exported and imported textual and numerical data to and from Office programs
- Processed quantitative data and summarizing them through statistical functions
- Developed visualization of data for better understanding of content
- Structured unstructured textual content through text analysis software such as topic modeling
- Wrote technical reports with details on the steps of the work, findings, and suggestions for next steps
Program Service Assistant
The Cross-Cultural Community Services
2022.03 - 2022.06
- Researched potential job opportunities for youth participants in the employment program
- Filtered job opportunities based on the background of each participant
- Used Excel to record and calculate reimbursement of wage subsidies provided to employers participating in the program
- Maintained data accuracy in preparing reimbursement forms and claim forms
Google Project Management Program
NPower
2021.10 - 2022.03
- Built a project plan and create a risk management to reach project milestones
- Developed and built high-functioning teams to ensure high quality deliverables, standards, planning, assurance and control
- Effectively analyzed key performance indicators and utilize data to make informed decisions
- Analyzed real-world project scenarios using critical thinking, problem-solving and effective communication skills
- Practiced the fundamentals of Agile project management
- Implemented sprints, applied Scrum values through adaptive solutions and developed a Product Backlog
- Implemented continuous process improvement techniques while monitoring and tracking project resources and budgets
Administrative Assistant
Can Corps Inc
2021.11 - 2022.01
- Performed general administrative duties and assigned tasks as needed
- Serviced clients with professionalism and efficacy while upholding confidentiality
- Assisted in the compilation and maintenance of various databases, records and other documents
- Co-ordinated the budgeting for the We Can Win services available to senior citizens in Canada
- Compiled documentation for clientele and provided choices for in-person and home activities
Junior IT Analyst Program
NPower
2021.05 - 2021.09
- Installed, configured and troubleshot Windows, iOS, Android and Linux operating systems and hardware issues
- Worked on networking and cloud computing including IPv6 and network topologies as well as installing wireless and SOHO networks security and forensics
- Installed and configured mobile devices, laptops, smartphones and tablets
- Performed basic tasks related to virtualization, desktop imaging and deployment
YES 2 Tech Program
Youth Employment Services
2021.02 - 2021.05
- Built IT skills including working knowledge of Linux OS and writing scripts in Python and Shell
- Learned how to apply core AWS services in the area of computing, storage and networking including EC2, S3, IAM, VPC, Lamda, Cloud Formation, RDS and Route 53
- Demonstrated strong verbal and written communication skills including the ability to explain technical information and terminology to non-technical end users
- Learned how to configure monitor and support the suite of core AWS services
Program Service Assistant
YIELD Program
2020.05 - 2020.08
- Extended professional and courteous services to clients while providing a safe and inclusive environment during their participation in the programs offered
- Co-ordinated various children and youth leadership workshops that fostered their self-development and improved their personal skills and goals
- Acquired skills in computer coding and emotional intelligence via Tech-Camp
- Collaborated in team initiatives to provide training strategies that would support children and youth in the learning disabilities programs
Education
Bachelor of Health Studies - Health Studies
York University
Toronto, None2019-06
Skills
Windows, Android, iOS, Mac OS, Linux
ServiceNow
Microsoft Office 365
VMware
G Suite by Google
Agile
Waterfall
Scrum
Python
Gantt Charts
Kaggle
Shell
Languages
English
Certification
Google Project Management Certificate, NPower Canada October 2021 - February 2022
Junior IT Analyst Certificate, NPower Canada May 2021 - September 2021
Amazon Web Services Training and Certification May 2021
AWS Restart Program
YES 2 Tech Digital Literacy Certificate February 2021 - May 2021
Youth Employment Services
Code-It Hacks, Youth Hire Program September 2020
Timeline
Research Assistant
Toronto Metropolitan University
2023.03 - 2023.05
Program Service Assistant
The Cross-Cultural Community Services
2022.03 - 2022.06
Administrative Assistant
Can Corps Inc
2021.11 - 2022.01
Google Project Management Program
NPower
2021.10 - 2022.03
Junior IT Analyst Program
NPower
2021.05 - 2021.09
YES 2 Tech Program
Youth Employment Services
2021.02 - 2021.05
Program Service Assistant
YIELD Program
2020.05 - 2020.08
Bachelor of Health Studies - Health Studies
York University