Naga Kano
Calgary,Canada
Summary
- 3+years experience of providing friendly and enthusiastic customer focused service to consistently meet customer satisfaction goals
- Skilled in troubleshooting, repairing and upgrading software, hardware, operating systems and mobile devices
- Experience with installing, adding memory card, changing RAM of computers such as Dell and HP.
- Strong desire and motivation to learn and grow.
- Provide technical support to friends and family members with mobile, laptop, printer and login issues.
- Calm and peaceful working environment with a solid internet connection
- Excellent time management skills able to effectively meet deadline and ensure work is completed
- Organized, communicated and provided support with expertise to increase customer satisfaction
- Resident of Alberta with a valid Class 5 Driver's License and access to a vehicle
Overview
6
6
years of professional experience
Work History
Machine Operator
Instabox
Calgary, AB
01.2023 - Current
- Comply with company policies regarding quality control procedures.
- Adjust machine settings to complete tasks accurately.
- Started up, shut down and checked water and wastewater treatment processes.
- Read work orders to determine job specifications such as materials used and dimensions of finished products.
- Calculate appropriate cutting speeds based on material types and thicknesses being cut.
- Inspect finished product for quality assurance purposes, such as accuracy of cuts and alignment of graphics.
- Cleaned, lubricated and repaired machinery for optimal performance.
- Observe machine operation to detect jams or malfunctions, such as misaligned cuts or incorrect pressures.
Security Guard
Paladin Security
Calgary, Alberta
02.2020 - 11.2023
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Excellent Customer Service
Customer Service and Merchandising
Costco Wholesale
Calgary, Alberta
12.2018 - 04.2022
- Provide exceptional customer support through patiently answered questions and solved problems to guide members in the store
- Working within a fast-paced environment and high stress answering and supporting client professionally
Language Assistant
Calgary Catholic Immigration Society
Calgary, Alberta
05.2019 - 02.2020
- Expertly provided language support for immigrant and refugee clients who do not speak English
- Supported newcomers with filling out electronic documents
- Provided technical support in helping set up laptop
Education
Partial Completion Agricultural Engineering -
Haramaya University
Dire Dawa, Ethiopia06.2017
Google IT Support Professional Certificate -
Npower Canada
Calgary, ABGoogle Project Management Certificate -
Npower Canada
Calgary, ABSkills
- Windows
- Android
- IOS
- Mac OS
- Linux
- ServiceNow
- Microsoft Office 365
- VMWare
- G Suite by Google
- Packet Tracer
- Agile
- Waterfall
- Scrum
- Gantt Charts
Volunteer Experience
Language Assistant, Calgary Catholic Immigration Society, Calgary, Alberta, 05/19 - 02/20, Expertly provided language support for immigrant and refugee clients who do not speak English, Supported newcomers with filling out electronic documents, Provided technical support in helping set up laptop
Certificationsandawards
- First Aid and CPR/AED Level C, 02/20 - 02/23
- Security Services and Investigators Individual License, 01/20 - 01/24
Timeline
Machine Operator
Instabox
01.2023 - Current
Security Guard
Paladin Security
02.2020 - 11.2023
Language Assistant
Calgary Catholic Immigration Society
05.2019 - 02.2020
Customer Service and Merchandising
Costco Wholesale
12.2018 - 04.2022
Partial Completion Agricultural Engineering -
Haramaya University
Google IT Support Professional Certificate -
Npower Canada
Google Project Management Certificate -
Npower Canada