Melissa Delgado
Pico Rivera,CA
Summary
Skilled multitasker with an impeccable work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Constantly striving to learn more about the marketing industry to one day fulfill the dream of becoming a Social Media Marketing Manager.
Overview
4
4
years of professional experience
Work History
Hostess/Server
Darden Restaurants, Olive Garden
10.2022 - Current
- Greeted hundreds of customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Etsy Seller
RachelsDreamCO
01.2020 - 10.2022
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
Education
Bachelor of Arts - Marketing
Cal State University Fullerton
Fullerton, CA05.2026
High School Diploma -
Montebello High School
2100 W Cleveland Ave, Montebello, CA 9064006.2022
Skills
- Online Marketing
- Sales Expertise
- Adobe Photoshop
- Package Tracking
- Bilingual
- Leadership
- Interpersonal Communication
- Guest Engagement
Languages
Spanish
Native or Bilingual
Timeline
Hostess/Server
Darden Restaurants, Olive Garden
10.2022 - Current
Etsy Seller
RachelsDreamCO
01.2020 - 10.2022
Bachelor of Arts - Marketing
Cal State University Fullerton
High School Diploma -
Montebello High School
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