Andrea Ibarra
Palmdale
Summary
A highly driven, personable, and empathetic individual skilled in customer service. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating a welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining a smooth operation.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Hostess / Waitress
Guadalajara Pueblito
Palmdale
08.2024 - Current
- Provided menu information and recommendations to enhance guest experience.
- Answered incoming calls with appropriate greeting and provided information
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Communicated with kitchen staff regarding customer feedback or complaints.
Cashier/Waitress
Lee Esther's Creole and Cajun Cooking
Palmdale
09.2021 - Current
- I am responsible for greeting customers, taking orders and assisting co-workers if they need me.
- I clean dining tables and the floors, ensuring customers enjoy a pleasant and hygienic dining experience.
- I provide answers to questions and ensure customer satisfaction.
Social Media Manager
Nathali3's nails
Arleta
02.2020 - 04.2021
- I managed accounts and tracked content performance using social media marketing tools.
- I also tracked social media performance to identify high-performing and low-performing content and made suggestions for improvements.
- Lastly, I co-managed 2 social platforms, planned content, scheduled content posts, and tracked performance.
Education
Associate of Arts - Sociology
Antelope Valley College
Lancaster, CA 08.2020 - 08.2023
Associate of Arts - Psychology
Antelope Valley College
Lancaster, CA 08.2020 - 05/2023
Skills
- Great Customer service
- Bilingual
- Leadership
- Adaptability
- Online Marketing
- Team collaboration
Languages
- English
- Spanish
Timeline
Restaurant Hostess / Waitress
Guadalajara Pueblito
08.2024 - Current
Cashier/Waitress
Lee Esther's Creole and Cajun Cooking
09.2021 - Current
Associate of Arts - Sociology
Antelope Valley College
08.2020 - 08.2023
Associate of Arts - Psychology
Antelope Valley College
08.2020 - 05/2023
Social Media Manager
Nathali3's nails
02.2020 - 04.2021