Melissa Correia
Toronto
Summary
Recent undergraduate with a robust academic background in psychology and a dedicated interest in advancing mental health initiatives. Committed to leveraging theoretical knowledge and practical experiences to contribute effectively to a progressive organization focused on supporting individuals in overcoming mental health challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Concierge
Condor Security Inc.
2022.08 - Current
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
- Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
- Interacted assertively but non-confrontationally with personnel and general public.
- Assisted with administrative duties such as answering phones or emails, scheduling appointments for management
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Research Assistant (Volunteer)
York University
2024.04 - 2024.07
- Conducted extensive research on wrongful convictions focusing on statistics related to the overrepresentation of Black and Indigenous individuals, and on males/females in Canada and the United States.
- Analyzed the processes for identifying wrongful convictions in both Canadian and American legal systems, identifying barriers within the appeals process.
- Investigated the psychological effects of wrongful convictions on individuals.
- Explored the social consequences of wrongful convictions, including impacts on families, friends, romantic partners, and other exonerees.
- Analyzed housing and employment discrimination faced by exonerees from 2021 to 2024.
- Researched the stigma experienced by exonerees attributed to factors such as gender, race, type of crime, and contributing factors to wrongful convictions (false confession, false guilty plea, eyewitness misidentification
- Participated actively in meetings with Dr. Lesley Zannella to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
Special Education Assistant (Volunteer)
TDSB
2017.09 - 2019.06
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Enhanced student learning by adapting instructional strategies to individual needs.
- Provided ongoing progress monitoring and data collection to evaluate student performance and inform instructional adjustments.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Promoted a positive learning environment by creating visual supports, sensory accommodations, and structured routines.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Alerted instructor to student behavior or issues requiring intervention.
- Interacted physically and verbally with students throughout each day.
- Helped feeding and daily living skills to support physical and emotional well-being.
Education
Bachelors of Arts Honours - Psychology
York University
Toronto, ON06.2024
Skills
- Reception duties
- Stress Tolerance
- Incident Reporting
- Emergency Response Coordination
- CCTV Monitoring
- Risk Management
- Problem-Solving
- Time Management
- Customer Service
- Critical Thinking
- De-Escalation Techniques
- Interpersonal Communication
- Risk Assessment
- Attention to Detail
- Quantitative and qualitative analysis
Certification
- Concentration Certificate in Counselling and Mental Health
- Security License - 2021-Present
- CPR&AED Training and Certificate - 2022-Present
Timeline
Research Assistant (Volunteer)
York University
2024.04 - 2024.07
Security Concierge
Condor Security Inc.
2022.08 - Current
Special Education Assistant (Volunteer)
TDSB
2017.09 - 2019.06
Bachelors of Arts Honours - Psychology
York University
- Concentration Certificate in Counselling and Mental Health
- Security License - 2021-Present
- CPR&AED Training and Certificate - 2022-Present
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