William stephen
Mississauga,Canada
Summary
I am an all around worker looking to make the most out of his career in both opportunity and education.
I don't shy away from hard work and if I am not confident I ask questions until I am.
I am a self motivated individual looking for a good opportunity to grow, I have many experiences in different fields mainly capitalizing on leading teams and being the person that if something needs to get done I will get it done.
Overview
8
8
years of professional experience
Work History
Security Concierge
Diamond Property Services
12.2024 - Current
- Facilitated smooth resident move-ins and move-outs, collaborating with staff to ensure a seamless transition.
- Utilized strong communication skills to liaise between residents, staff, and external vendors for seamless service delivery.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Conducted thorough investigations into reported incidents, documenting findings and implementing corrective actions when necessary.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Leveraged strong organizational skills in managing lost-and-found items effectively while maintaining confidentiality of personal information for affected parties.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
- Managed conflicts professionally using diplomacy and tact, prioritizing the safety of all parties involved.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Served as the first point of contact for residents during off-hours, providing assistance and addressing concerns in a timely manner.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
Landscaper
ALME-CON
09.2022 - 07.2024
- I also worked for ALME-CON for my 10th / 11th grade summer breaks
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Cut trees and shrubs to shape and maintain landscape.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Prepared soil for planting and sowing.
- Utilized lawn striping methods for healthy grass growing and appearance.
home automation/ security system installer
AVLinc
06.2020 - 02.2022
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Laid out materials and system components to prepare for installation.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Completed projects within budget constraints through careful planning and resource management.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Expedited installation times with efficient scheduling and coordination of resources.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Mitigated potential installation hazards, conducting thorough pre-installation assessments.
- Reduced callbacks for installation adjustments by ensuring quality control during initial setup.
- Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
- Boosted repeat business by providing exceptional service and follow-up on installation issues.
- Improved energy efficiency in installed systems by incorporating sustainable practices and materials.
- Improved team productivity with introduction of streamlined installation processes.
- Ensured safety compliance during installation projects, significantly reducing workplace incidents.
- Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
- Optimized workflow by effectively prioritizing installation tasks, resulting in timely project completion.
- Accelerated project completion rates, coordinating effectively with team members to meet tight deadlines.
- Customized installations to meet specific customer requirements, ensuring full functionality and satisfaction.
- Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.
- Enhanced reliability of installed systems by rigorously testing and troubleshooting each setup.
- Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
- Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
- Facilitated smoother installations, organizing tools and materials in advance.
- Worked with diverse types of weather and ground conditions.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Researched and implemented new technologies and equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
Cashier/Drive Thru
Burger King
11.2016 - 06.2017
- I was motivated from a young age to get as much experience as I could within the career environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Reduced processing errors by meticulously following transaction procedures.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
No Degree - Security
Ontario Security Hub
ON11-2024
CMRAO - Property Management
CMRAO
07.2024
Secondary School graduate -
Applewood heights secondary
Mississauga, ON06.2020
Skills
- Lawn Care
- Mowing
- Construction
- Carpentry
- Landscape Maintenance
- Drywall
- Remodeling
- Gardening
- Handyman
- Equipment Repair
- Working alone
- Working in groups
- Time management
- Organization
- Building inspections
- Visitor screening
- Physical fitness
- Mail handling
- Reception duties
- Stress tolerance
- Perimeter security
- Professional appearance
- Surveillance monitoring
- Incident reporting
- Policy enforcement
- Lost and found management
- Emergency response coordination
- Access control management
- CCTV operation
- Security systems operation
- Patrol procedures
- Alarm system management
- Vulnerability assessment
- CCTV monitoring
- Professionalism
- Access control
- Threat management
- Teamwork
- Patrolling
- Punctuality
- Reliable and responsible
- Customer service
- Problem-solving
- Multitasking
- Team leadership
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Time management abilities
- Conflict de-escalation
- Physical strength
- Keen observer
- Adaptable and flexible
- Decision-making
- Effective communication
- First aid certified
Languages
English
Native or Bilingual
Timeline
Security Concierge
Diamond Property Services
12.2024 - Current
Landscaper
ALME-CON
09.2022 - 07.2024
home automation/ security system installer
AVLinc
06.2020 - 02.2022
Cashier/Drive Thru
Burger King
11.2016 - 06.2017
Secondary School graduate -
Applewood heights secondary
No Degree - Security
Ontario Security Hub
CMRAO - Property Management
CMRAO
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