Melissa Campos
Madera
Summary
Results-driven Branch Manager with expertise in branch operations management and customer service, enhancing member engagement while driving operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Branch Manager
OE Federal Credit Union
07.2017 - Current
- Led branch operations, ensuring compliance with credit union policies and regulations.
- Established strong relationships with members, enhancing engagement and satisfaction levels.
- Analyzed financial reports to identify trends and drive improvements in branch profitability.
- Managed staff performance through regular coaching, training sessions, and performance evaluations.
- Led branch operations, ensuring compliance with credit union policies and regulations.
- Fostered a collaborative team environment that encouraged innovation and shared best practices.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Member Service Representative
OE Federal Credit Union
Fresno, CA
10.2002 - Current
- Resolved member issues efficiently, maintaining a high standard of service quality and responsiveness.
- Assisted members in account inquiries and transaction processing to enhance customer satisfaction.
- Educated members on credit union products and services, increasing product awareness and usage.
- Collaborated with team members to streamline operational processes, improving service delivery times.
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Processed new account applications, ensuring accuracy and compliance with company policies.
- Assisted clients in selecting appropriate account options based on individual needs and preferences.
- Evaluated loan applications to determine creditworthiness and risk factors.
- Advised clients on suitable lending products based on individual financial needs.
- Developed strong relationships with borrowers, providing exceptional customer service and fostering trust throughout the lending process.
- Processed loan applications and monitored progress from start to finish.
Education
No Degree - Business Management
Fresno City College
Fresno, CASkills
- Branch operations management
- Customer service
- Customer relationships
- Team supervision
- Strong team-builder
- Coaching
- Attention to detail
- Time management
- Team collaboration
- Collaborative worker
Accomplishments
- Received the “[Name] Award” for exemplary performance and recognition for handling the largest account in the company.
- Successfully closed an average of [Number] loans per month.
Certification
- California Life, Accident & Health Insurance License
California Department of Insurance- 2024-Present
Timeline
Branch Manager
OE Federal Credit Union
07.2017 - Current
Member Service Representative
OE Federal Credit Union
10.2002 - Current
No Degree - Business Management
Fresno City College