Melissa Botello Cortes
Fresno
Summary
Detail-oriented and customer-focused professional with experience in financial documentation, transaction accuracy, customer service, and administrative support. Known for reliability, confidentiality, and strong attention to detail. Fluent in English and Spanish.
Overview
7
7
years of professional experience
Work History
Customer Service & Operations Agent
Volaris Airlines
Fresno, CA
- Checked in passengers and provided front-desk customer service
- Managed boarding operations and ensured procedural compliance
- Processed arriving flights and supported ground operations
Office Clerk
The Hulling Company
01.2022 - 01.2025
- Received incoming truckloads and verified shipment accuracy
- Prepared and processed bills of lading and receiving documents
- Maintained organized records for inventory and logistics tracking
Accounting Office
Trident Seafoods Co.
01.2019 - 01.2025
- Supported payroll, invoicing, and financial documentation
- Maintained accurate records while handling confidential information
- Provided customer-facing support and resolved administrative issues
- Ensured compliance with internal financial and administrative procedures
Office / Shipping Clerk
Pappas Family Farms
06.2018 - 10.2019
- Prepared shipping documentation and bills of lading
- Verified shipments and maintained accurate inventory records
- Supported efficient shipping and receiving operations
Education
High School Diploma -
Mendota High School
06.2018
Skills
- Customer Service
- Cash Handling
- Transaction Processing
- Financial Documentation
- Microsoft Excel & Office
- Recordkeeping
- Confidentiality
- Front Desk Operations
- Languages: English (Fluent), Spanish (Fluent)
Timeline
Office Clerk
The Hulling Company
01.2022 - 01.2025
Accounting Office
Trident Seafoods Co.
01.2019 - 01.2025
Office / Shipping Clerk
Pappas Family Farms
06.2018 - 10.2019
Customer Service & Operations Agent
Volaris Airlines
High School Diploma -
Mendota High School