Robyn Rosenberg
Northridge
Summary
Proven professional with extensive experience at Southwest Airlines, adept in problem-solving and customer service. Skilled in coordinating operations and addressing customer needs with empathy and efficiency. Demonstrates exceptional organizational skills and adaptability, ensuring high-quality service delivery and continual improvement. Excelled in enhancing customer experiences and fostering positive relationships.
Overview
31
31
years of professional experience
Work History
Ground Operations/Airline Customer Service Agent
Southwest Airlines
07.1998 - Current
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Event Coordinator/Server
Corbin Bowling Center
01.1994 - 07.1998
- Trained and supervised event staff to complete tasks on time.
- Hosted children's birthday parties, special events including wrap parties for T.V. shows and closed center banquets.
- Server in café.
- Cocktail Waitress
Education
High School Diploma -
Calabasas High School
Calabasas, CA06-1996
Skills
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Product Knowledge
- Documentation And Reporting
- Relationship Building
- Special Needs Assistance
- Customer Service
Timeline
Ground Operations/Airline Customer Service Agent
Southwest Airlines
07.1998 - Current
Event Coordinator/Server
Corbin Bowling Center
01.1994 - 07.1998
High School Diploma -
Calabasas High School
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