Melissa Boroskae
Winnipeg,MB
Summary
To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a highly-motivated individual with a desire to take on new challenges.
Overview
9
9
years of professional experience
Work History
Supervisor
Kid City
03.2015 - 03.2020
- Provided general administrative support to staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Performed data entry tasks into software programs such as Excel spreadsheets or Access databases.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
Backroom Coordinator
Vita Health Retail Store
03.2020 - 10.2020
- Received incoming merchandise and stored in correct stock locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Instacart Shopper
Instacart
05.2020 - Current
- Works productively with customers to meet order requirements and service expectations.
- Consistently meets deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route, including Costco, Superstore and Shoppers Drug Mart.
- Notes customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loads and unloads orders at customer's homes or locations.
Education
High School Diploma -
Sisler High School
Winnipeg, MB06.2016
Post Secondary Education - Psychology
Red River College of Applied Arts, Science And Technology
Winnipeg, MBSome College (No Degree) - Sociology
Red River College of Applied Arts, Science And Technology
Winnipeg, MBPost Secondary Education - Forensic Psychology
Athabasca University
Athabasca, ABCertificate - Medical Terminology
Canadian Red Cross
Winnipeg Post Secondary Education - Human Anatomy & Physiology
Assiniboine Community College
Winnipeg, MBSkills
- Time Management Skills
- Cleaning and Sanitizing
- Sales Expertise
- Product Knowledge
- Money Handling
- Refunds and Exchanges
- Hiring and Training
- Organization and Multitasking
- Schedule Management
- Customer Service Management
- Staff Management
- Organizational Leadership
- Database Administration
- Supply Ordering
References
- Kid city: Keanna Sagness (Manager) 204-513-0574
Timeline
Instacart Shopper
Instacart
05.2020 - Current
Backroom Coordinator
Vita Health Retail Store
03.2020 - 10.2020
Supervisor
Kid City
03.2015 - 03.2020
High School Diploma -
Sisler High School
Post Secondary Education - Psychology
Red River College of Applied Arts, Science And Technology
Some College (No Degree) - Sociology
Red River College of Applied Arts, Science And Technology
Post Secondary Education - Forensic Psychology
Athabasca University
Certificate - Medical Terminology
Canadian Red Cross
Post Secondary Education - Human Anatomy & Physiology
Assiniboine Community College
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