Melissa Blanchard
Gloucester,Ontario
Summary
Dynamic and reliable professional with a proven track record in customer service and teamwork, demonstrated during my tenure at St-Hubert BBQ Restaurant. Excelled in maintaining high customer satisfaction through effective communication and interpersonal skills. Adept at safe driving and GPS route planning, ensuring timely and accurate deliveries. Achieved significant improvements in operational efficiency and customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Uber Delivery Driver
Uber
Ottawa, ON
10.2021 - Current
- Delivered food and packages to customer doorsteps and business offices.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
General Laborer
Pat Forgues Construction
Casselman, ON
02.2022 - 09.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Provided support to skilled trades workers, enabling them to focus on specialized tasks for optimal results.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Helped with erecting scaffolding and ladders.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Installed drywall, siding and other structural components.
- Worked on sites, installing roofs and other exterior components.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Waitress
St-Hubert BBQ Restaurant
Ottawa, ON
09.2004 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Educator Assistant
Bizzy Bee Daycare
Limoges, ON
09.2003 - 05.2005
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Promoted healthy habits among students by leading physical activities and teaching about proper nutrition choices during snack time.
- Improved student behavior by promoting positive reinforcement strategies and clear communication of expectations.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Education
Diploma - Health And Fitness Promotion
Algonquin College
Ottawa, ON12.2024
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Punctual and Reliable
- Safe Driving
- GPS and route planning
- Heavy Lifting
- Communication and Interpersonal Skills
- Strong Working Relationships
- Customer-Oriented
- Cash Handling
Languages
English
Professional Working
French
Native or Bilingual
Timeline
General Laborer
Pat Forgues Construction
02.2022 - 09.2022
Uber Delivery Driver
Uber
10.2021 - Current
Waitress
St-Hubert BBQ Restaurant
09.2004 - 03.2020
Educator Assistant
Bizzy Bee Daycare
09.2003 - 05.2005
Diploma - Health And Fitness Promotion
Algonquin College