Melissa Bashir
Ajax,ON
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to help and enhance the company I am working with.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Canna Cabana
09.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Collections Specialist
Transworld Systems Canada Inc
01.2021 - 08.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group, managed over 40 customer calls a day.
Retail Sales Associate
Sephora
06.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Restaurant Hostess
Floga by Mr. Greek
09.2018 - 05.2019
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Research Associate
KGS Research
07.2018 - 09.2018
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
- Evaluated potential subject participants to assess suitability for planned studies.
- Organized participant-informed consent waivers and research scope documentation.
Education
High School Diploma -
Lester B. Pearson Collegiate Institute
Scarborough, ON08.2020
Skills
- Analytical and Critical Thinking
- Credit and Collections
- Administration and Management
- Managing Cash Register
- Customer Service
- Cash Handling
- Merchandising and Display
- POS System Operations
- Strong Communication and Interpersonal Skills
Certification
- Smart Serve
- Food Handler's
- First Aid and CPR
- CanSell License
Volunteer Work
- Cedarbrook Community Center, Activity Coordinator
- Rouge Valley Extendicare, Assistant Activity Coordinator
Timeline
Shift Leader
Canna Cabana
09.2022 - 04.2023
Collections Specialist
Transworld Systems Canada Inc
01.2021 - 08.2022
Retail Sales Associate
Sephora
06.2019 - 01.2021
Restaurant Hostess
Floga by Mr. Greek
09.2018 - 05.2019
Research Associate
KGS Research
07.2018 - 09.2018
High School Diploma -
Lester B. Pearson Collegiate Institute
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