Melinda Yang
Scarborough
Summary
Self-motivated employee offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Seeking banking opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Sales
Wallstreet english
01.2013 - 05.2017
- Managed customer relationships by responding promptly to inquiries and resolving issues quickly
- Provided technical support for customers when needed, answering questions about product features and capabilities
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year
- Participated in negotiations with customers regarding product purchases or contracts
- Performed sales consultations and educated clients on products and services
- Achieved company growth and brand development through market expansion and sales
- Achieve the monthly sales target of 100k.
Telemarketing Sales Representative
english education
05.2010 - 03.2013
- Conducted outbound calls to potential customers in order to generate sales leads
- Built relationships with clients through effective communication and customer service
- Recorded customer contact information, sales activities and other relevant data into company database system
- Identified opportunities to cross-sell products and services to existing customers
- Collaborated with team members to develop strategies for increasing sales performance
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Call Center Customer Service Representative
english education
01.2007 - 05.2010
- Answered incoming customer calls regarding product inquiries, orders, and complaints
- Adhered to all company policies and procedures related to customer service
- Identified potential opportunities for upselling products or services to customers
- Processed orders, forms, applications, and requests accurately and efficiently
- Resolved customer issues in a timely manner
- Maintained accurate records of customer interactions and transactions.
Education
Some College (No Degree) in English as a Second Language -
York College
Bachelor of Arts in english literature and education -
Nanchang University
09.2006
Skills
- Effective Customer Upselling
- Team Member Motivation
- Customer Complaint Resolution
- Customer Needs Assessment
- Customer Relations
- MS Office Suite
- Collaborative and team oriented
- Time management
- Communication and social perceptiveness
Languages
English
Chinese (Mandarin)
Timeline
Sales
Wallstreet english
01.2013 - 05.2017
Telemarketing Sales Representative
english education
05.2010 - 03.2013
Call Center Customer Service Representative
english education
01.2007 - 05.2010
Some College (No Degree) in English as a Second Language -
York College
Bachelor of Arts in english literature and education -
Nanchang University
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